Aerial Direct Review

Can't fault these guys. Excellent customer service.

Love my new phone and the transfer over from EE was painless and really smooth.

Recently changed to O2 with Aerial Direct and very pleased with service spoke to a young lady called Natasha yesterday she was very helpful and polite

I have only been with Aerial Direct a few weeks but so impressed with the customer service.

Aerial Direct are really helpful and friendly. You are assigned a personal account manager and given their phone number and extension number so it is really easy to get hold of them if you have any questions or need advice about anything. The tariffs are excellent value for money as well. I can totally recommend Aerial Direct! Well done!

I've been a client for several years now and they have only improved their customer service and offer in that time. You can always get through to someone (on a normal land line number) and quickly and they are consistently helpful and responsive. This is a reputable, trustworthy business the likes of which are hard to find.

Had a few queries today and just wanted information on my phone, network and possible discounts. All was explained and all was dealt with quickly and efficiently. Happy with the service.

Spoke with Michelle on the live chat today and I am so so pleased with the service I received! I contacted Aerial to enquire about my options on my tariff and Michelle offered me a few things, then easily switched me over once I had made a decision. She was so so helpful and I couldn't fault her on anything. Thank you so much, a lot easier than I expected! Very, very happy!

Have been with Ariel Direct for a number of years. Top notch customer service. Would highly recommend them.

When my account was initial transferred from O2 to Aerial I had major reservations. Some 3 years on, even though we are a very small mobile phone user, I am very happy with they professional way they have looked after us and our phone relationship with O2.

Contacted today and the gentleman I spoke to was very helpful and dealt with my phone call efficiently.
Thank you for great customer service

never have a problem with aerial direct always hear to help wouldnt deal with anyone else

Was wary at first as I am uncomfortable dealing with contracts negotiated entirely by phone. But I have to say I cannot fault customer services - they answer the phone quickly, no hanging on, they are courteous and pleasant, if they don't know the answer the find it for you, there and then, and most importantly of all, they sort things out for you.

I have had two conversations with O2 advisers, (Paul and Andrea). Both were very helpful and clear in their communications with me. Paul in particular spent considerable time talking me through all of the options for mobile phone coverage and access for my up coming trip. Christine at Aerial Direct was also very helpful and efficient in setting up the changes to my account.
It is always a pleasure to experience polite and friendly contact centre staff who demonstrate confidence and credibility in their roles. In my career I trained contact centre staff on the customer relations side of their roles and my experience from this team is they would all get a 10 rating for the way the related and responded.
Thanks for all of your help.
Gillian.

Brilliant service. No hassle with changeover. Lovely staff. Very happy.

Thank you Charlotte for dealing with my query in a very professional manner and quickly.

Sorted out my issue very efficiently and secured me a rebate from O2. Very pleased indeed with AD.

Happy about service i received. My problem been solved very quick:)

O2 were unable to help me directly so Christine at Aerial-Direct took the initiative to contact them directly on my behalf and within 10 minutes the issue was resolved. I had been trying to speak to O2 for 6 weeks to resolve this. I would not have had this issue fixed without Christine's assistance.

I have been with aerial direct for over two years now, and find them a great provider. I particularly enjoy that they have a UK-based customer services team who are always helpful friendly and clear in terms of what they can provide for me in terms of the best tariff, and I never find that they try to pressure sell to me as other phone providers sometimes do. I have every intention of staying with them for the foreseeable future.

From a very satisfied customer in London.

Very quick and efficient service and sorted out my query with the minimum of fuss

Wonderful Customer Service from Theresa. She quickly resolved a Data Bolt On issue, which had been created by O2's not so professional Customer Service. And, as promised, came back to me within the time she had promised. Less than 24 hours!! Thank you.

Christine & team - first class service every time! Well done & keep up the good work. Customer service goes a long way!

Excellent customer service.very helpful&understanding as I was very upset & they were very caring.mark was brilliant,& Sandra& Natasha were excellent I would reccomend o2 every time.

I'm very happy with the service Aerial Direct provide for me. With a friendly manor from all the staff I have had dealings with

Excellent service, with great deals. They were extremely helpful and allowed me to have a very smooth and efficient transfer to my new provider!

No waiting, just friendly staff who are happy to help. A few other companies could learn from them !

I am very pleased with the Customer Service I have been given regarding my mobile phone. Staff here at Aerial Direct have been more than helpful, in setting up my phone for me and if I have had any problems they are only to willing to put themselves out to make life easier for me to understand the technical side of my mobile phone.

Had a problem but this was sorted by Jamie in a highly efficient manner Aerial are very easy to deal with every time I make contact

Have had dealings with this company for many years and have always found them to be extremely helpful and professional. Would recommend them without hesitation. They are always looking to provide you with the best deal.

Called a week ago about a problem with my Account Bill. Martyn was very helpful even though he was suffering from a bad cold. I've always found the staff pleasant and efficient.

I've recently had contact with 2 customer service advisors at Aerial. The information they have given me has been concise and clear, and they have been very helpful in resolving an enquiry I had. I have renewed my contract with them due to this level of service

Very efficient with my time and telling me what I needed from my mobile service.

Helpful and clear with information. Always seem happy to help

I have to say a huge thanks to all the team working on my new account as they have gone way out their way I feel to get my unlocked mobile phone cleared. Vodafone were hopeless for the past two years and I am so happy to finally rid of them! I could write a book on their utter hopelessness on trying to solve my issues, both online and at one of their branches.

Many thanks to the lady, apologise but forgot her name but she was fantastic in her attempt to resolve my phone issue hopefully today once the phone is returned it will be unlocked and I can use my O2 SIM card.

Huge thanks to all those concerned, it's nice to write something positive about a company, please keep it up!

Cheers
Derrick

Very good service and answered all of my queries about my account.

Thanks to Jez our new account manager. Sorted us out a great deal and managed to help towards leaving Vodafone. Great service and everything went as smooth as possible. Thank you!

The advisor I spoke to, Luke, was courteous and efficient, and was able to answer my questions fully.

Highly recommend this company, this is the second time they have gone above & beyond. 100% customer focused.

I have been with aerial direct for nearly a year now and they have been great their customers services is very good they are very polite and very helpful

Excellent customer service: always pleasant, helpful and not pushy. Would always recommend Arial Direct to family and friends.

Excellent service, I am so glad I am with Aerial Direct because any problems are sorted out straight away and anything you need is delivered on time and the icing on the cake is their people are wonderful to talk to.

Been with Aerial for a number of years because of the reliable service offered. Amendments to my contracts have always been simply arranged and I have always found the service centre staff to be efficient and reliable.

Very grateful for information concerning use mobile phone in Europe

Ariel Direct have been fantastic throughout the years I ve been with them. Everyone is always very helpful and informative. I could not recommend them more.

Been with aerial direct for 3 years now. Always had great SIM only deals and excellent customer service. Never been on hold for more than a minute or so, staff are always very helpful.

I have changed my mobile provider with this company. Customer service was fantastic and they followed up to make sure the change over went quickly and with ease. I had a few teething problems but Aerial Direct sorted them out without any fuss. Very easy to contact, not waiting forever for somebody to pick up. Every person I have spoken to from this company have been very friendly and welcoming. I wouldn't hesitate to recommend this company to family and friends.

Why can one not rate this company with no stars? My advice is to AVOID! I wish I had read the reviews before having any dealings. I thought that the switch from O2 was administrative only, not creating another contract for 24 months. No More

I Am Very Pleased With Aerial Direct, And All Of The Staff I Dealt With,
Thank You

No being kept on hold for ages and all problems sorted out straight away. Fantastic service

Have worked with Aerial for over four years now, superb service, especially from my account manager Dave Walters for whom nothing is too much trouble!

Always have the best experience when dealing with the advisors. Excellent customer service.

I have had no problems with aerial direct I think they are a fantastic service friendly lots of support and are super fast helping you with any enquiries. Highly recommend them

I ve been a customer for a few years now and they offer a really good customer service,no long waiting times on hold plus the staff are more than helpful my advisor today was Michelle Keegan would highly recommend.

I have been with Aerial direct for over a year now, at first there was a few problems but that all got sorted very quickly and since then they have been fantastic and now I have just got a better deal with them and new phones I couldn't be more happy fantastic customer care always so cheerful and they really do brighten my day talking to them, thank you so much.

Aerial done a great job sorting all the issues we had, many thanks!

Happy with the sales service & product advice received along with the very prompt delivery of my new phone, I also received a follow up call to advise the 1hr window for delivery. customer service untested so far, but experience to date has been very positive.

Great experience using aerial direct. if I've have a problem or any queries always very helpful and understanding

I spoke to a polite lady today with a minor issue and nothing was a problem she was nice to talk to and sorted my problem can t recommend enough 5 star

Happy to recommend Aerial Direct, staff are friendly, helpful & knowledgeable. Even in the current situation where companies are operating on reduced staff numbers I got my problem resolved quickly and the representative called back to ensure I was happy with the outcome.

All the staff I have spoken with have been extreamly helpfull and very polite, thank's to you all

I sent an email in the morning, regarding an issue with my bill, to the generic customer services address. I received a phone call from a very friendly representative by the name of Naomi A. She discussed my concerns and resolved the matter very quickly, in a way that I didn t feel like an idiot for raising it. Very happy with the service I received, will continue as a customer

Always answer call very quickly. Uk call centre, all staff very helpful and friendly. Any issues ( I have only had one in almost 2 years) are dealt with quickly.
Unlike most providers they contact you when contract due for renewal. Would recommend.

The Customer Support Team were quick to answer my call and to solve my G4/WiFi problem, so I'm happy.

On the whole pleased with the service I have received from Aerial Direct. All communication with their operatives is friendly, useful and informative. I have no reason to think that I will be looking for another provider.

Aerial direct staff on the phone were very helpful and friendly

Fantastic and prompt service from Aerial Direct. Any payment queries I have are dealt with really fast and they helped me work out a better service plan!

Very happy with the customer service from Aerial Direct. No problem getting through by phone unlike many other service suppliers. Nick

Always helpful and no problem is too large. Sandra is so helpful and cheery

Theresa was very helpful and switched my tariff without any issues.

Thanks!

Really helpful live chat then a phone call from Naomi.All sorted.

Cold call trying to get me to renew a contract. I tell them I am simply not interested, and to leave me alone. Blocked their number.

So pleasantly surprised by my recent experience with this company. My phone was driving me insane! Freezing, going blank & prematurely sending messages! But instead of trying to get me to upgrade I was advised to update software (which takes minutes) & also that if problems did not rectify that I was still under the 2 year warranty & they would help further if necessary. So refreshing to get amazing customer service these days! Thank you Dan it was a pleasure dealing with you, you are clearly an asset to Aerial which everyone was more like you :)

Very helpful, every time I had a problem they have sorted it to my satisfaction.

Very helpful and good value. Will continue using the servince

Absolutely fantastic customer service all round! Would recommend to absolutely anyone. They have been fantastic for our business. Eddie McDiarmid (J&C Mcdiarmid)

Great customer service. Very happy with my phone and tariff!!

Excellent service. From my experience the team at Ariel Direct are very helpful. Usually speaking on the phone can be quite boring and challenging but no problems like these ever occurred!! Whenever I have had to speak to Christine at Ariel I always feel I was a priority. Once again excellent customer service.

Always very profesional when making s query and excellent customer service.

Service can be intermittent, major problems with broadband

Always helpful and friendly ,aerial direct should be proud great staff

I ve been with Aerial Direct for many years now... lost count. This is my first time leaving a review. Customer service is really important to me and consistently AD delivers every time. I feel their service is personalise for me. I love the fact that they check in on me every now and again to let me know about any offers or deal that might be of benefit to me. I feel like making money and closing deals is not the number one goal but to ensure customer satisfaction. The staff are so patient and take time to explain thinks until they are sure I understand. They take the stress out of contract renewal for me. Absolutely brilliant service, wonderful very professional staff. The only reason I m not giving 5star is because 5 is perfection and we all need room to grow.
Thank AD for providing a great service every time. I fully recommend Aerial Direct.

I wanted to change some details on my Ariel direct account, I thought I would try the chat now service and thank goodness I did,
as I didn t have to wait on the phone for someone to answer!!! They done it there and then and wasn t put on hold for ages.
A few simple questions and it was done all in all only took 5 minutes. Great service and so much easier especially when you have two small children.

Would highly recommend