Aerial Direct Review

Aerial Direct are really great, they offer the best tariffs for my needs and are always there to offer more if something better comes along. I highly recommend them to anyone.

Been with them for many years and can't complain. Just renewed and got a fantastic deal. Thanks!

Had issue with bill and Richard sorted it no problems.

I have always found Aerial Direct very helpful and very easy to talk to, they are keen to please. I have just had a chat with Michelle online and she went out of her way to help me and resolve my query.

Jamie was able to provide advice and support that allowed me to be given the best deal available.

I ve been with aerial direct for many years now they re always there to help whenever I ve got some silly questions or very important question . I recently phoned the helpline and got through to Martin who was very helpful and answered all my questions I needed help with thank you Martin . I tell all my friends and family about aerial direct I deafly recommend

Polite lady answered all my questions, efficient and pleasant.

very easy to deal with, all my questions answered no probs at all

Aerial are a fantastic company that work with O2..Everytime I have spoken to them, the issue is always resolved and it s only a couple of times I ve contacted them because I do not have any issues with them really compared to other networks in the past or O2..
Each and every member of staff I have spoken to has been very polite, helpful, professional with great communication skills and I am very happy with the service..I will be renewing my contract with them and have also recommended Aerial to a few people..Thank you Aerial and O2, Charlene Lane xx

I have been with Aerial for two years now and I am happy with the service I have received.
Jeremy Gaskin at Aerial ( business team) is a credit to the business.
Whenever there has been any issues with my account he has always been quick to sort it out, keeping in contact and returning calls and emails when he said he would.
I would like to credit Hayley and Dave also very helpful.

Very helpful team. Easy steps to follow a pleasure to deal with

The staff are very helpful and polite. Easy to do business with and give good service.

Spoke with James this afternoon to re-activate my discount. Not a problem, he was polite, friendly and professional. Excellent service as always.

Excellent service
Very knowledgeable and professional
Could not do enough to help

Really helpful and willing to help in every possible way to save money

Everytime I need assistance with my mobile account and call Aerial Direct, I receive professional and to the point assistance. Excellent service!!

An excellent service. Lee explained everything clearly. So glad I transferred to them 3 years ago.

More than helpful to sort out any issues with my contract.

Great customer service, very friendly and clear and concise. In addition they lowered the amount I was spending my monthly tariff! Really good and I recommend them, quick, friendly and efficient.

Thanks guys!

As always, cannot praise them enough. The staff always listen to you and do their utmost to get you the best possible deal that suits your need.

Ever since I have been with aerial direct find them excellent in every way and have been very helpful in every way and customer service i have found fantastic i rate the service very highly

we've been using these guys for a few years now - a great service!

Spoke with Sam Sykes who was really helpful in helping me update my O2 Business mobile phone contract. Very thorough, helpful - and even provided a few helpful tips to keep from going over tariff or data limits; not that that s likely now with the excellent new package. Thank you!

Aerial Direct, it is a great and a smart way to make the things easier and help the dreams comes true.
Many thanks for your good service.

I got a Samsung phone with aerial direct never worked properly I complained a couple of times I got a new phone from them just as bad. Now a crack just appeared on the screen now doesn't work at all my only option is to buy myself out my More

I have been an Aerial customer for many years. I have always found Aerial attentive to my needs and very easy to contact. I believe that I have obtained good value for money on my contracts, for both voice and data

Con artists along with really poor service . Do not touch this company !

Be warned this company scam you into having longer contract for more money.all lie and linked to o2

I have been a loyal 02 customer via Aerial Direct for over ten years. I feel even when things have gone wrong they gave put it right. They have a great customer service team. Things get actioned very quickly they are helpful and polite my favourite customer service advice is Luke he always take the time to explain thing investigate queries and gets back to you in a timely manner
One satisfied customer

Samantha Bagley recently married so now known as Samantha Shade

I have had my phone contract through Aerial Direct for over five years now and they continue to offer excellent customer service. The team are always helpful and friendly. Thoroughly recommended.

very professional, polite and knowledgeable , i would highly recommend them to anyone.

Always helpful. Been with them for about 5 years and never had any issues. Definitely recommend

I was l very happy with today's call sorted my account out. Told me where l had got wrong. Explained my plan as l had not understood it properly
Thank you Anna

Always very pleasant and helpful on the phone and they do what they promise, which is important. Not just salespeople; honest and personable.

I received and email saying all my personal data wa a leaked.

Very friendly and efficient team at Aerial Direct, pleasure to deal with them and they moved me onto a cheaper package.

I've been over charged on my bill but many thanks to aerial staff who refunded me back, excellent customer services

A good solid connection, rarely drops out. Good data plan as well and staff are always helpful regardless of the issue. I'm onto my third Contract with them as no one can rival their deals. Although they are a direct affiliate of 02, they are Considerably cheaper.

Very helpful & straight to direction I wanted the conversation to go. Wasn t passed around out offered anything I didn t want.

Absolutely incredible customer service! best I have had in years! The staff are always so friendly and can have a giggle too. The calls get answered super fast and my issue always gets resolved super quick! I never want a different company handling my account! Thank you Aerial Direct for super service!

Chat Line staff really helpful and resolved my issue.

I had a customer adviser called Theresa dealing with my account, very warm and friendly woman who is fantastic at her job. I had an ongoing( 1-2 ) year problem dealing directly with o2 and was getting nowhere. Theresa Sorted the problem with my account in a week or so.

Theresa Is a real credit to Aerial direct.

Aerial Direct resolved a query I had with my account in a very efficient and proactive manner. I dealt with Dan Stephens who was super friendly, helpful and got the job done - thanks Dan!

Great, efficient and swift service, Mike was an excellent customer services assistant

Customer service from Charlotte was excellent, she sorted my problem out great

Theresa was very helpful to me recently with my enquiry re data usage on my phone plan. As always, I have been pleased with the service received from Aerial.

Great customer service, resolve any issues quickly and with clear communication

Very helpful, had a chat with Christine and she guided me on how to sort my problem, very pleasant girl and a happy customer.

Friendly and helpful staff. Helped me lower the cost of my bills by making sure I was on the right tariff for my needs. Would happily recommend.

I have had to contact aerial direct twice recently and have received fantastic customer service and the products that I needed arrived very quickly, can t recommend them enough.

Thank you for you help with my mum's account (Celia Holland), it was much appreciated

on phone as i write this, JUST so far 60 min wait .this is one of reasens i am leaving.if i was phoning to open account i would get right thru .DISGUSTING.

Spoke with Sandra from aerial direct , very good service and matters were resolved quickly

Been dealing with this company now for 2 years and always found them to be extremely helpful. I'm very comfortable with the contacts I have entered in to with them.

Excellent customer service. The team were able to deal with all my questions and rang back exactly when they said they would.

Aerial Direct manages my O2 mobile contract. Their staff are courteous, friendly and knowledgable. All of my questions have been dealt with promptly and my account has been managed proactively. This is what customer service should feel like. Top marks.

I like the people at Aerial. They are always polite and well-informed and seem to be able to answer whatever my query might be without endless transferring!
I have been with them for over 5 years and am quite happy !!.

Good service and always getting the best deal there is for me.

Fantastic first class service. I have been with Aerial for over 5 yrs every time I have a query the attend to ASAP.

Very nice company to do business with. I have been with them a few years now and i am very happy with the service that they provide

Very helpful team on the phone, highly recommended.

Fantastic service, nothing is too much trouble. I ve now moved my daughter over too.

Super service answered all my questions and made my weekend

Great service, to date no problems hence why i have been with you for a long time - why change for changes sake!

Been with Ariel Direct for a number of years always been happy with their customer service nice people to do business with

Very good English speaking people. Can't fault how quick they were responding to my query an how they dealt with it so fast.

Unfortunately this is a bad review...
Aerial direct is a buisness only customer basis - please bare that in mind with my review.
My grandfather who in now retired and is medically ill recieved a call from aerial direct asking to upgrade from a sim only to a handset, even after stating he is retired and medically ill. They still went ahead with the contract..



I have made a complaint and i have recieved recorded calls so i know i am not being bias when i say *he physically told them he was no longer working or part of a company*

They will not do anything to help and not a company i would recommend..

Very prompt and helpful dealing with my query. Excellent service.

Aerial are brilliant. They understand that great Cusomer service includes answering the phone promptly and not hanging on listening to some robotic message or hours of mindless unwanted mysic. When they do answer they are always knowlegeable and helpful. I have no hesitation in giving them a top rating.

Michael

I needed alter my agreement with Arial Direct and went online with the live chat. I talked with Michelle who was a great advert for Arial Direct. I would highly recommend them

Called up Aerial Direct and the call was answered very swiftly by a very helpful Hayley. Superb customer service and they save you money! No brained to join them I believe!

I was concerned about the cost of my monthly mobile bills but Sandra, very patiently, explained the reasons behind my higher than expected bills. I had not realised that sending texts with emojis was an additional cost plus a regular donation to a charity. I now understand and will change my texting behaviour.

An o2 reseller, nice company, good working ethics and pleasant staff....

Ariel Direct could not have done a better job of looking after me when I initially took a contract out with them. However when I ran into problems with my phone their customer service could not have been worse.

What made it all the more frustrating is that rectifying the issue I had could have been a very easy process but a long line of un-returned calls, incompetence and stubbornness on their part made a simple problem very difficult and time consuming for me.

I hope Ariel Direct see this and learn from it as customer satisfaction should be paramount for any service industry.



The only response from Ariel Direct was for me to raise another official complaint. Get this, they wanted me to raise an official complaint about my previous official complaint. You couldn't make this stuff up.



Verdict: When my contract expires I'll be moving on ... although you probably guessed that part.

When I had an issue regarding billing I spoke to Martin who was incredibly helpful and a pleasure to speak to. Can t recommend highly enough

Continually harassed having declined to enter into a proposed contract. Hard-sell, 1970s car salesman-style. Avoid this company at all costs.

I was very happy with the Quantum system I already had with BT, but I agreed to speak with a very nice rep from Aerial Direct. He explained that by changing to VOIP I could save our company money. However what really sealed the deal was the ability of the new equipment to integrate; this would save us a huge amount of time. I was concerned that I had covered everything that could go wrong with the changeover as I had been caught out before, so I made a list and double checked it. The customer service is fantastic and they answer the phone quickly and get straight on to any issues you may have. The guys that installed the system were super polite and everybody I have dealt with has been very professional and helpful. Maybe it is just teething problems but the system seems to have had a fair share of issues. I pretty much have had to call Aerial every day to the point that I am almost embarrassed to pick up the phone mainly because they are so nice. Really I have to be realistic technology goes wrong sometimes but the real point is the quality of the help you get when that happens. Everything seems to be working now and that is thanks to Aerial, the phones are answered quickly and I don t feel that I would rather chew my own fingers off than call them.

The phone was answered very promptly and the query I had was answered...converni g travelling outside of Europe and phone options. All sorted now and confirmatory text received. All good. Great response as usual. Would recomend.
Many thanks
Dave

Lovely customer service experience.Michelle was a very lovely lady and also she has helped us with our problem.Brilliant company

Great customer service. Phone is anwsered promptly and very helpful.
i have been with them a long time and will stay with them.

I contacted aerial direct this afternoon regarding more data and Rob was extremely helpful and sorted it for me within a matter of minutes. Great stuff thanks Rob.

Great service and professional manner, from Hayley, Instantly rectified my problem

Issues with bill resolved swiftly. James, in particular, has been very helpful