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R
3 years ago

My husband was hospitalized and we made a payment!...

My husband was hospitalized and we made a payment! Their agent curses us for making us pay! The interest is completely gone! No consideration here even if you die it's important you pay! Barbaric over their agents here in the Philippines !!!

r
3 years ago

Nakakairritate on how staff at aeon main office tr...

Nakakairritate on how staff at aeon main office treat clients.rudely manner.they bossy over the phone.they don't give you a chance to tell your side..at lastly lied.wag keo tell cheese chewing that you pay since July .haler..my receipt here pede pamuhka q sau.nagchecheck ba keo system nio.how come delinquent payer kmi.eh pay us 27-29 a month.example Nov 2 pay Oct 27-29 pay nko.pano deliquent un . count it.dibah advance yet.

D
3 years ago

Extremely long process .. Almost a week eventhough...

Extremely long process .. Almost a week eventhough you provide all the requirements on the store. Imagine Feb 10 and then on the next day kpa called then asked about the requirements which is already submitted to the store. They said they said they needed payslip and proof of billing. I have been recommending kht nprovide to the knila. Their agents at the store have at least met my pnrovide and finorward requirements. Please contact the consultant and call me if they will contact the store where my requirements are met. And the way I went to the store was like my application. Then someone called me almost approved n need Proof of Billing wth. Then i received a txt message saying it Decline.

M
4 years ago

i tried goin' to MOA and the aeon lady was asking ...

i tried goin' to MOA and the aeon lady was asking for information of my sss and everything when its not even part of requirements you have on your brochures, the lady wasnt very nice to talk with your people dont know their job the customer service is very slow and when i got approved your people were LATE for their shift i had to wait for an hour waiting to get my item dont you guys value your clients time

P
4 years ago

Your service is disgusting. I pass all my requirem...

Your service is disgusting. I pass all my requirements last saturday. And as far as i remember may nilagay ako sa application what is the best time to call me, hindi ako tambay na available anytime. I have a job, i work all day. Nilagay ko na 4pm onwards ang best time to call me. I've been waiting for your call since saturday. You just call me this tuesday 3:30pm. I am still not at home that time so hindi ko nasagot. I texted the agent who assisted me, she's not rude. But she told me na pinagalitan sya kasi di ko nasagot tawag nila. Nireplyan ko sya na, nilagay ko sa application na best time to call me is 4pm onwards. Not before 4pm. Then she answered na di daw yun nasusunod. Eh para saan pa yun? What if im still working on that time diba? That's why nilagay ko dun anong oras ako pwedeng tawagan kasi nagttrabaho po ako. And cellphones are not allowed while working. Its not my fault if matagal na application ko, kayo ang delayed tumawag. Not me. Kayo ang nagkulang. Di ako. Di nyo ko ininform na di pala nasusunod yang best time best time to call nyo. Buti pa homecredit, one day process lang. Kayo 1 month process ata kayo. If you want more client, ayusin nyo service nyo. I understand if marami kayong tinatawagan but don't put the blame on your customers. Know how to value your clients.

P
4 years ago

I purchased tv from aeon malabon hulong duhat 1400...

I purchased tv from aeon malabon hulong duhat 14000 pesos. and after six months the tv i bought has a defect so i bring it to them. as they promise me that it has 2 yrs warranty. just bring it to them as they say. the problem with my tv is it has like black dirt inside the screen. it has been three weeks now and no technician coming to check my tv and they do not followup with the issue. very poor service they have. only sell and after that. they don't care anymore. and not keeping their promise. jan.26 2019 till now feb. 2019 no updates on what happen.

S
4 years ago

I have been missing out on my every 2 days of the ...

I have been missing out on my every 2 days of the month and I have been working on my 25th birthday so I have been able to pay my ttwag sau who financially cla kc c bpi discounted the charge to pla e di sna tnwag nla immediately dna of 2mos pra sbhin they have grown up to 270 bn charge of 35 lng tposon ng pg cla tntwgan at contact numbers nla di cla ma'reached tpos ptohy ngtetxt increasing ung penalty nmen .. oh db para'papan pra mkadaya .. bbyran yon kht dko kslnan problem dko alm if i clarify if i nb tlga penalty ko dhil nga non contact m pro contact reminds you payment txt of txt and twag you twag you money in bbyran .. too send item to you when i hear it in my frend that you have to fight and you are too much on penalty kht

b
4 years ago

I want to share ... first they asked for the best ...

I want to share ... first they asked for the best time to call but they didn't. They will interrupt you at unexpected times if you are traveling or working. Second, they asked me to log into the sss website at the abenson store to see my contribution to check if I was actually hired. I don't want to, but that's all I can do for them not to call my boss. So I log in to stop bothering my boss. Hulaan Mo? Still called. But i never bothered informing him about it since he didn't call db? My boss mistakenly assumed that the call was for my collegue who resigned 2 mos ago who unfortunately has the same first name as mine. It was late when my boss found out that C.I. I for my loan. My boss tried to call and reached aeon to clear the misunderstanding but they were canceling the call. I was not surprised when I tnxt declined my loan. I have my sss contribution that I am employed. You forced me to log in to call you too. I told my boss. And when he calls you give him your full name not just your first name. Well it's ok for me to decline since all the reviews I've read here are PANGET. It's also clear that I don't have a loan for you.

A
4 years ago

i received a poorest customer service by one of yo...

i received a poorest customer service by one of your agent in waltermart kiosk roosevelt branch. note that its not all about your pretty face and calm voice that would make a customer service a satisfying. its the quality and how you respected your client time. the agent asked me to send an email of an image of my proof of billing, i showed one at first but she declined it saying mam, kailangan po yung buong papel. i emailed her the copy while me eating due to long wait and havent my meal from work shift. i came back saying ate nareceive mo na ba yung email ko? check ko po mam she says. working on papers,inaayos ung files nia and all then checked her laptop. ay mam malabo po. papresent na lang po yung original. Me, keeping my posture telling her you should have told me than waiting and giving an effort to do what you asked ay ganun po talaga mam, kailangan ng malinaw na copy . ang nice noh. ang galing.

N
4 years ago

I asked for the rebates (which they promised in th...

I asked for the rebates (which they promised in this instance) because I was planning to pay in full despite 5months palang into the 12-month installment contract. Andaming pasa-kalye, reasons, and alibi. I was getting the impression they did not want me to pay in full so they can maximize their profits in interest! So, I promised the agent I will cease payments unless they provide what they promised in the first place. Now, ako pa ang binaliktad na di nagbabayad. And they dealt me with a bad credit record. May legal remedy ba to?

AEON Credit Service Systems (Philippines) Inc.

AEON Credit Service Systems (Philippines) Inc.

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