Administration cantonale des impôts, Département des finances, Canton de Vaud Review

Black hole email, don't expect a reply by email.
On the phone they are always 'occupied'.

After 5 minutes of waiting, it hangs up in our faces and we must remember.
I did it 6 times and always someone on the phone ...

Impossible to join, loops in loop on an answering machine then hangs up ...
After ten attempts still nothing.
Contact by email not much more efficient

Hello, in three days, I called morning noon about twenty times a day ... in the end I never had anyone .... high performance telephone service: P

We do not answer the phone, the machine hangs up alone after 5-6 minutes of waiting on the phone, there is a bad intelligence service online. On site, the counselor gives more information but the wait is long and schedules are not flexible.

Surprisingly they answered me quickly enough and answer all your questions

Could not reach despite more than an hour of unsuccessful attempts. Are always there to claim the money by against to answer the phone there to nobody! Disappointing service for a cantonal infrastructure! Ashamed for Switzerland and the Olympic capital!

No matter what time they are called, we always wait five minutes on the phone until the answering machine hangs up in the face. I believe that in 2019, Switzerland has the necessary means to implement a better system for managing calls, appointments, requests for information, etc. It's a shame.

Very good telephone service, courteous, welcoming and precise.
I do not understand the negative opinions.
It's been 2 times that I call the cantonal administration of Vaud, certainly I wait between 5 minutes and 10 minutes before someone on the phone, but that person answers me in a courteous manner and even wishes me a happy birthday without let her know my date of birth! I asked very specific questions on French tax forms, I had my questions answered and very precisely. Thanks for the phone service.

Unable to reach the phone and the answering machine ends up curling your nose ...

Always busy, you have to call at least 10 times and wait more than 2 hours to be able to speak to an advisor.

I may be lucky but I hardly had to wait on the phone and a very nice woman was able to answer my questions quickly. Very good service.

An extremely efficient administrative service when it comes to fundraising, but on the verge of mediocrity when it comes to information (see even answering the phone ...).

I called on a Monday around 3pm and hardly had a wait.
I was greeted by a lovely lady who answered my questions perfectly and kindly.

Deplorable telephone management. Too long and no number for general questions.

IMPOSSIBLE to reach them for 2 days, no telephone service.

This is a shame from a tax office in a canton such as the canton of Vaud.

They say paying taxes is an obligation and I say answering the phone is the least we can do for the taxpayer.

Called this morning, the person was aggressive on the phone and didn't want to know ...
Really disappointing on their part

To pay you are there, by cons for 1 information? lol

Very complicated to do anything. never answer the phone. they need a website or application where we can do things online and not have to interact with the people there.

Having a telephone exchange is good, but nobody answers it is useless ...
When it comes to claiming money from the taxpayer there is always someone, when it comes to answering the phone there is no one ...
Whose fault is it that they cannot return their tax return?
Yes then you know, it's the corona, question of statistics all that and all
Quarter of an hour Vaud / union break when you hold us!

(Several attempts from a landline number + mobile number without success.)

A disaster they never answer and when finally I could join an employee he spoke to me very badly. Limit if he did not curl me in the nose!

One of the worst websites ever made .... No ergonomics, organization of random information without logic and search terms dating from the 18C, so good luck finding if it is only a simple form to unsubscribe from staff....

Deplorable telephone management! You almost have to take a day off just to have a chance to have someone on the phone.

Unable to reach the service after 8 consecutive calls. The on-hold automatically hangs up after 5 minutes, so you have to call back each time ....

Impossible to reach them despite more than half an hour of unsuccessful attempts (on two phone numbers that obviously appear on the same waiting list). Are always there to claim the money against cons to answer the phone there is no one! Disappointing service for a cantonal infrastructure! That's to wonder what he's doing

Unable to reach, do not answer the phone, email, or mail. This attitude would be unimaginable in the private sector.

Who is going to be hypocritical enough to put 5 * .... must be fair.

Very long wait, but hey I was answered anyway. Sometimes send threats of prosecution when taxes are paid, finally when we call them everything is fine. It is clear that it is the cantonal administration. Sometimes they are quite accommodating for payments.

Very professional staff and I hope to see the man who brought me my copy of tax return!

No one answers the phone ... 10 min waiting and I put directs to an alternative solution !!

Terrifying service, answering machine ends up curling your nose ...
the person was aggressive and did not want to know anything, believes himself superior to everyone, beware of these clones of software.
Disappointing service for a cantonal infrastructure! It is to wonder what he does.

Phone number that is useless, nobody answers, supposedly always busy, maybe in eternal coffee break? And we are the ones who pay more! Must stop taking people for fools

Very bad service for German speakers.
You get chic and the officials just hang up the phone, if they answer.

I have to move abroad and surprise I receive a reminder with formal notice to pay the dog tax and threat of misdemeanor ... Of course I never received the invoice and impossible to send them an email or reach them by phone ...
IT'S AN UNNUTICAL ADMINISTRATION THAT IS MAINTAINED BY US
MAKING FUN OF

I confirm, no answer, and when you've waited 5 minutes the line cut. insupportable.