Sometimes simple consultations are made enternal. If you talk to different people they give you one solution or another. Like all these services, it is a matter of finding the right person, because there is everything
It is a shame. The perfect deception. They don't have a phone to file a claim.
I put a star because you can't put less.
THEY ARE LIARS, they put a commercial to offer you a service, then the commercial disappears from the face of the earth since it is impossible to contact them (email, phone, mobile), then their departments rally you saying that it corresponds to the Department A those from A say the same but going to B, those from B say the same when going to C and those from C put you back with those from A so that they can say again that they happen to you with those from B.
We have been like this for more than a week, it is a shame both the service and the treatment, nothing professional and a scam.
This company is the worst I have come across in a long time. I stopped using it on day 2 as it was not intuitive at all, and to this day. Reviewing the movement of my accounts, I saw a charge from this company for self-renewal, even though I have told them that I do not want it because I have not used it, the company not only does not respond to me but I do not receive solutions from the itself and let's not even talk about reimbursements ... being in a financially limited situation it seems insane to have to face this type of expense at the expense. Anyway, I do not recommend it to anyone.
I have been locked for three days and they tell me that they have encrypted me for a ransomware attack and that since I do not have their contract copy service they give me a bag ..... when they sold it to me, they assured me great security .... unfortunate ....
They maintain a strange elitism .. They are a little miserable and exploitative the rest well
Cancel the contract of a domain with an email in which it said it was canceled, now it turns out that they have charged me 11 because what I had canceled was the DNS, you little scammers. Above they do not return the money.
Very good local and music. Although the DJ named Carmelo is very ugly.
I have contracted domain registration services and it works very well. They respond to all incidents.
Service company such as servers cloudcompany domains recommended 100%
They provide a regrettable service. Everything works fatal, it is shabby and slow. DON'T HIRT IT !!
Seven calls to have an SSL certificate installed.
Use Ionos and go.
The worst company, what a scam, they charge without providing service
If you do not have problems, it goes very well, but as soon as you have a question or a problem arises, if you are lucky they send you a manual so that you can find your life, on other occasions not even that. I do not recommend it at all. Terrible customer service.
Attention. They are professional scammers. They are done with your email and they transfer your domains and your accounts. Then they ask you to pay them. A company shame. Do not contract anything with them.
Some thieves and scoundrels, watch out for small print. Scammers !!!
Terrible and practically non-existent customer service, secrecy to plug in one more year of contract and do not even think of claiming that you have been overcharged or something that does not correspond, they will persecute you with threatening calls and putting together some care movies.
Conclusion: Do not trust them, even if at first they seem like a serious company.
Today, October 13, 2019 at 3:45 p.m., they do not provide mail or webmail service, nor does the web or telephone work for them ... My company and my professional services depend on Acens and they are sinking me.
The last email through Acens entered at 13:43. After ... nothing.
It is absolutely incomprehensible.
As soon as I recover connectivity with them, I will move everything I have with Acens to another provider.
How to hire cloud services with them!
DO NOT CONTRACT. Terrible service Presume security and the third month they get a virus on the servers and we have a whole week without service and with our information seriously compromised.
You have a problem and they open a ticket that is solved in hours if you are lucky, when it is usually days, even knowing that our company is stopped by having everything in the cloud.
You are budgeted for a specific server that guarantees that it will work perfectly and then it gets very short and you have to pay 100 more per month. And you can't leave because they have you tied up with a stay of 12 months.
THE WORST CLOUD SERVICE THERE IS. I REPENT EVERY DAY OF HAVING HIRED. NOTE THAT IT IS FROM THE TELEPHONE GROUP.
Our experience with this company has been disastrous.
Due to the regulatory change of the RGPD and the new Google algorithm for positioning, we finally decided to change all our servers from the US to Spain.
As a director of a company, and with more than 20 years of experience on the Internet, I must say that we have never had such a bad experience with ACENS.
Truly painful.
Leading cloud company and web hosting service. They try to sell you every last page. Unlike others they work very well as long as you are a good systems administrator or engineer and you make a living. For anything they always ask you to go to the box. But the services they provide are very good.
I have been charged without knowing who they are ...
Cloud servers, web hosting, domains, email ... Quality internet services at a good price and with the best customer service.
Quite the opposite of a serious and competent company.
I have had the bad luck of using your e-mail service and it works slow. On many occasions, work emails were sent to other teammates (either from the same company or other consulting companies) and the mail could take up to 4 hours to arrive. Same situation in receiving an answer. This type of failure occurred every week and of course we never had a solution. I also had problems with my mailbox and the best solution they had was to change my account by adding a 1 at the end of my last name, generating more problems.
Never hire, they lie, the platform is worthless, but it does not matter that 3 months make you dizzy and do not put your website on the market, the 4th invoice is also charged for "its terms".
Outrageous .... There are many others that work infinitely better
Never contract with this mob !!! They lie, they cheat you using Trap contracts, and they won't let you cancel the contract. They demand money from you because they won't let you cancel the contract with which they cheated you and also put you on the list of defaulters. They call you at all hours for years threatening that they will take you to trial, mentally torturing you. Look on Google for all those affected by Acens and HOSTALIA, which are the same company.
The building is improvable, although the service is correct and well attended
Scammers, that even if you unsubscribe from the service they keep claiming invoices for products and services that you do not use and that you gave up at the time. It costs you the life to be discharged having to pay until the last cent even having canceled services.
October 13, 2019, have electrical failure, do not have a contingency system that activates, hours and hours of service lost, unfortunate ...
Spanish company, offers services of "Hosting", "Housing", is a pioneer in the development of cloud hosting solutions. It has two spectacular data centers in Madrid and Barcelona as well as international alliances
It is the place of work but I like the smell of the country both when arriving and when leaving. It brings me peace.
They have tried to hijack my web domain without my authorization. Impossible to deal with them.
acens.com