Today, October 13, 2019 at 3:45 p.m., they do not ...

Today, October 13, 2019 at 3:45 p.m., they do not provide mail or webmail service, nor does the web or telephone work for them ... My company and my professional services depend on Acens and they are sinking me.
The last email through Acens entered at 13:43. After ... nothing.
It is absolutely incomprehensible.
As soon as I recover connectivity with them, I will move everything I have with Acens to another provider.
How to hire cloud services with them!