AAA Auto Review

Do not take your car here they told me to take my car to the dealer for a simple problem and try to charge me $131.00 to look at the car.

I had my brakes serviced and received an oil change on 4/22/17. Fantastic service from a very professional and friendly manager named Rich and the staff. Brand new and very clean facility. I highly recommend.

Great service, I always take my vehicle to have it serviced here.

This location has found a loyal customer in me. I'm very satisfied with my visit

U send me a free oil change but not free that some bull

Brenda has been excellent she have given me the most greatest customer service at That shot that anyone could ever imagine I will recommend anyone that has a problem with their vehicle to be taken care of by Brenda if I m ever in the area I will stop in and ask her can I buy her lunch or something I love you keep up the good work

Nicole at this location was super knowledgeable about how to help me with my issues. She handled her job with professionalism and joy. After feeling down about my car, she brightened my day with her care and joy. She truly cares about the customers and her work.

Ms. Nicole Jones provided excellent service. I appreciate her professionalism.

Very satisfied with the service, I will be going back and recommending them to my friends.

Great customer service from Brenda. Apply for CC and travel quote

Nicole outstanding customer service she went above and beyond excellent job

This is the place to go to for expert car repair. The whole atmosphere is totally professional and competant.

Despite the current crisis our world is facing, Brenda Johnson was extremely helpful! She showed concern and compassion and made sure I was in and out. I d highly recommend. Thanks AAA!

Called beforehand to ask if it was busy..they said come in....got there..they told me it would be over 2hrs for an oil change.

Nicole was absolutely Amazing. Her customer service is beyond exceptional. I highly recommend Triple AAA for all your car services

My car ran worse after I got it back from this place. Sad.

I just had and oil change.As I do about every 3-4 months. And I like AAA. Brenda and Eugene are top notch. The mechanics are spot on. That is the only place I take my car.

I came in as a walk in without an appointment, they got my vehicle in fast and serviced it without being hasseled. I applied for credit and record a auto insurance quote. Thank you Brenda for the great great service.

Poor lack of communication. Missing 2 days of work because I wasn t updated on when EXACTLY my vehicle would be ready. Brought in my car Saturday morning around 9am, spoke to the receptionist at the front desk about my issue and got a quote on the service, after that I proceeded to hand over my keys. (Since I was told the service would take up to 2 hrs) Called the same day around noon to see if they even started working on the vehicle..got told they d call me once done (mind you they close @ 4 on Saturday & closed on Sunday.) 3pm passes & I viewed my phone around 3:30pm & called AAA 45 mins later & got no answer. Of course 4pm flys. No voicemail. No email. No thing. Oh did I happen to mention my wife is pregnant ? That s right, they left us stranded basically. I say that because the keys to our apt is attached to the car keys. This may just be our biggest L of 2020 honestly. Don t make the mistake we made. ASK QUESTIONS DON T ASSUME

Nicole and Dee was very professional and very knowledge with me and the other customer s.

I received excellent service and I would like to applaud their facility manager Brenda Johnson for her personal attention!

They do the work in a timely and friendly way, il definitely go back again.

AAA Evergreen Park Car Care is definitely the place to bring your car. Nicole and Dee took good care of me and my car. I highly recommend this facility. They take good care of their AAA members.

I had my car serviced at this location, thee facility manager Brenda was awesome and very helpful and honest.

What a great job they did for my car . Also thank too Nicole jones

I don't know whats going on with this Place but it was my 1 time letting my car go there, AAA has offer me to let my car go there fr a mechanic issue my car was toll at 945 am I went there at 145 to 2 pm to check on it when I get there the guy on the front told me the car just arrive I don't even stay that far from that place so please someone explain that too me how could my car get there at 2pm and I stay 15 mn away and then I ask him how can my car just get here the guy was talking to me like I was rude fr asking about my car and how can this possible if my car gt toll at 945am and get to AAA Shop at 2pm, they say there was going to call me to let me know how much fr the fix and blah blah at the end of the day I never received no Call or anything what's so ever. No offense there but if I knew I could it just tell AAA to the car the shop by my house.....So yeah I don't know but that's kind of weird about how that my car get there so late.

Nicole was great and her customer service is perfect.

I was pretty bummed because I was prepared to do one thing and it turned into many. Anthony did an amazing job explaining and actually showing me what repairs were necessary. He was very knowledgeable, professional and polite. I am grateful for his expertise and his demeanor instilled confidence. Nichole was also very kind and professional. Both are an asset to the company. Although my pocket was lighter, I felt better and safer when I left. Thank you Nichole and Anthony for an awesome experience.

Having your car break down is stressful. Brenda and her team made the repair process pain free with excellent and quick service. They fixed my car in less than a day and went above and beyond driving me to work nearby so I didn t have to Uber!

Brenda Johnson great customer service and all staff fantastic

I sent my VW Jetta to have it serviced on Monday, Nicole was excellent with updating me on the status of what was going on with my car, she explained to me what I needed to have done, I wasn't able to get it done because of financial reasons and they were understanding , gave me my options and we went from there.

Super helpful - honest report on work needed for a tune-up and tire replacement for my Kia, and fair prices. They even provided a quick computer diagnostic for free on a truck I was considering to buy (it's check engine light was one) - thanks to this report I learned it was a clunker and didn't proceed with full diagnosis or purchase. Convenient location and good hours.

Excellent service by Dee and Don. I highly recommend

Excellent customer service experience from Brenda Johnson! The staff was professional, courteous, and super helpful especially Brenda she went above and beyond! Would highly recommend!!

I went in for an International License. The place was busy, but I was in and out within 20 minutes.

The only issue I had was the poor attitude from the young lady at the counter. It felt like I was a bother from the start and got worse when I said no to joining AAA.

There customer service is horrible, they will talk about you thinking they can't hear you.They will not help you and product is useless.waste of time and money. It took them 2 hours to put a spare tire on

Simply love the facility. Great location and excellent customer service. Mr Demetrick McMurry and Ms Brenda Johnson went the extra mile to help a customer me. It's caring individuals like these two who give good credit to a business. I'd always recommend this facility.

I visited AAA on Friday Sept 8th. I was given a flyer with 3 options for oil change. The facility was clean although new and the employees were very friendly!
They waited on me and was out before the expected time. Very good service and I will come back again! Although, I have to get a synthetic oil change, with the coupon I got the works ex, oil change, tires rotated, alighnment check and 21 point check, and air conditioned checked. Wow, what a bang for your buck!

Brenda is fantastic, fair, and always explains any issues. They are trustworthy. If you do not have an appointment- show up before they open and they can normally get you in- you may have to wait but they have a kid friendly waiting room. With tv/toys/internet access/snacks

Nicole was a awesome representive of the company helped us and all the customer with a great personality.

I'm glad you all finally opened in Neighborhood and Nicole gave me great service I will be returning

Appreciate the fact the I can walk in and still be attended to. The service is quality and the care is personal.
Sunday Bwanhot

We are lucky we bought a car we were thinking about purchasing. They found issues that would have been costly had we kept the car.

Car serviced for engine light on Monday and Wednesday passed emissions. Professional staff and great mechanics. Thank you AAA

Great customers service. Both Brenda and Nicole are the best. I will be back. Every one should be a member.

Nicole have save the day today had a flat tire she took care of it

I used the service Center in Evergreen Park il. While there the customer service person at the counter was very professional and attentive to my request., something I haven't seen in a while at other establishments., giving me her business card and taking care of my service request. Her name was Nicole. I "DO" APPRECIATE " ., "GOOD CUSTOMER SERVICE". Thanks Nicole and thanks "AAA".

I had a very good experience with the AAA located at 9154 South Western, Evergreen Park, IL. The representative Brenda Johnson was very courteous and knowledgeable about my repairs, I would definitely refer my family and friends to this location.

The Young lady at the front desk (Nicolas Jones, Services Advisor) was very polite and helpful, answer all of my questions. ......
A very good employee
Thanks for such a beautiful employee

Counter lady Nicole was outstanding , made the trip well worth it

I went today for first time to this location my exp today was such a blessing thanks to sales person Nicole
Helped me out alpt Great customer service i woul recommend anyone to visit this location for Great service

Extremely honest. Very honest about the humongous cost of my particular service interest. I really appreciated it.

Quick service and excellent customer service from Nicole and Brenda. Very satisfied with my car service.

We had a very nice visit. The young lady was very helpful. Well worth the membership if you like to travel.

Showed up without appointment, walked in for oil change. Brenda Johnson took care of everything quickly and I walked away with membership and oil change within the hour.

Nicole was great the facility is really nice didn't think think I would be able to get the work completed but they got me In... I will return

We got tired of not being able to trust mechanics. Now we go here even though it's a 30 minute drive. It's that simple.

Nicole Jones provides excellent service!!!! Great customer service.. had a walk in appt and my services didn t take long at all!!! Thanks again

Engine,Elizabeth and Brenda were very professional and had great attitudes in assistance from start to finish. I recommend getting all your services done there! I will be back

Was not happy with the service and how long I had to wait to have my oil change after making an appointment

Brenda Johnson gave phenomenal service. Taking the extra initiative being more helpful with understanding the situation. Her top managing skills show that she is willing to help in the line of customer service. Highly recommended this AAA for everything they've done for us.

Nicole provided great customer care today. She was very warm and friendly as well as professional.

Incompetent service, I would not recommend this location.

Third, time there promb service good place to service auto right now.

I've been been bringing my car here for a year and I am extremely satisfied with the service. Brenda and Nicole are very helpful handled my concerns professionally. I recommend AAA Car care and will be returning.

In and out within an hour for a tire rotation and oil change. Great customer service. The workers are very kind and professional especially the service advisor, Eugene Williams. He took good care of us and gives us nice updates on our car. If you ever go there ask for Eugene.

Very welcome reception by staff. My car runs so much smoother.

Nicole was great! She made the process as smooth as possible and was very informative.

Wow what a place. I walked in and looked around and felt good about being a member of AAA. They have a staff devoted to membership services. They also have the auto service .Oil changes are inexpensive. The best part about AAA.....an air station in the parking lot that is absolutely free.