The spa was lovely, very clean, lots of attention ...

The spa was lovely, very clean, lots of attention to detail and the staff were very polite, friendly and helpful, then we had afternoon tea, what a let down, after waiting 40 mins with no explanation we asked why it was taking so long, then to be told there was a wedding on, the chef was very busy and they like to make fresh scones, another party had arrived and they sat down near to us, after 10 mins their afternoon tea arrived, ours still hadn't, we were then told its on its way, 5 mins later it arrived, definitely not fresh, the scones were hard and when i opened one up it was stodgy, we complained again and were brought out some more and told they were fresh, maybe fresh out of the freezer, but definitely not freshly baked, it ruined the experience and wont be going back, the staff and managers need to look at their customer service, and re-train.