I have lots of First Aid companies, however this ...

I have lots of First Aid companies, however this company is the most unprofessionally i have ever had to deal with. They have just let us down for a course booked a month ago and said these things happen! They hounded us for payment i was getting at least a call every day when i was told to just pay a week before the course was due.
15 staff turned up today especially for the course (all being paid) and we are told casually that the trainer is sick and they can offer me a new course at the end of Sept..... ! Outrageous, how this company is still in business i will never know. Use at your own peril.