Beth Holgate

Review of Blue Cross and Blue Shield of ...

I am surprised there are so many negative reviews....

I am surprised there are so many negative reviews. I have a new policy, having just moved in to the Blue KC area. Everyone I have talked to has been super helpful and friendly. All my questions have been answered. Sadly, these friendly, helpful people have no control over the type of coverage that is available to me, or the way things are billed. It's up to me as a customer to ask detailed questions and be sure I understand my policy before I lay blame with the company for poor service. That said, I am as disappointed as everyone with how our healthcare options have changed just over the past few years. It's pretty terrible now compared to even 5 years ago. Thank you to everyone I have dealt with at Blue KC, for helping me understand my policy, as obnoxious and limited as it is!