Kfluff Cooks

Review of Radisson Hotel Bloomington by ...

I stayed on October 9th and October 10th. This exp...

I stayed on October 9th and October 10th. This experience was not worth the money. After calling regarding my reservation, I even paid to upgrade my room. With my experience, one theme will play throughout my stay. Poor communication...and lack of accountability. Before going there, I want go start with my 1st impression of the hotel. From a distance, it looks nice. After parking and making my way to the lobby, I was not impressed. The hotel looked worn down that gets a lot of traffic. I walk up and check in, while checking in, I confirmed my husbands name as the additional guest, I even completed the needed paperwork. I let them know I would be away for a portion of the evening and I wanted to make sure my husband would not have delays with obtaining a key. I was informed...TWICE that there would be no issues since I had him on the paper dor additional guest an all he would need to do was show his ID...After checking in, I made my way to my room. Over the phone, they really glamorized this room with upgrade status. I was in the room on 13th floor, with teal carpet and "sparkly floors." Throughout the hotel it just did not give off top clean. It seemed very worn in and dingy. When I made it to my room, I noticed the chair had stains on it. Also, being in this room the walls also looked like they needed to be wiped down. I'm also asthmatic but only need my pump on rare occasions, this...was one of them. My asthma was not good in that room. Something was triggering me. Fast forward, I leave and come back for the evening. As I'm coming to my room, I'm getting a call from the front desk, asking me to confirm my husbands name...So...from all the discussions, and having his name listed on the paperwork, they STILL had my husband waiting downstairs. Now what if I was not in my room? What would have happened then? That struck a very negative core with me...I feel that is very disrespectful that he had to stand downstairs and wait!!! Now moving to next day, the saturday. My friend had paid for my 2nd day in the room. We discussed this MULTIPLE TIMES....that Saturday, before leaving for the afternoon, both my friend and I confirmed and asked would there be any issues? We were reassured that there would not be any problems. We spoke with a female that wore eyeglasses. She even went as far as making me a new set of keys to use to get into my room. We leave for a few hours, and after return, I make attempt to go to my room. To get in elevator, my friend used her key because we were on the same floor and I did not think anything of it. I want to note that I needed to also use the bathroom. So walking up to my room and using the key..just to find out it was deactivated...left me beyond frustrated. Now...I have to go all the way downstairs to fix this issue....while still needing to use bathroom. I go to front desk, don't recall the name of who helped. I let them know of my keys, she looks at reservation and says I now need to do another $50 deposit...I tell her we already had all this resolved and was told nothing else was needed. She said I could not go to my room (where all my belongings were) until they did the deposit. I asked for a manager, she said he was in a meeting...so basically, I was stuck downstairs until I spoke with someone. I let her know I need this resolved. What was the MOST DISSAPOINTING PART was the female with the glasses was standing at the very next register. She did NOT say one word. No confirmation that she spoke with us. Or that she was the one that gave me the new set of keys. As I'm waiting, I see all these others come to look at the computer reservation. NOT ONE PERSON...introduced themself...and I find out after the manager gets there that one of the ones that was standing there, was a supervisor!!! She did not announce herself. No apologies. Nothing! The manager apologizes and gives me new keys but the damage has been done. This was a waste of my time and money! I will never.go back to this hotel.