My wife and I approached Gem to install new five ...

My wife and I approached Gem to install new five new windows (eleven total within the five openings) across the second story of our home. $8,326 plus tax total. Jim the salesman, and I believe he is also part owner, was very helpful in choosing the windows and he drove by on the installation day. Jim is a nice friendly guy and suits the salesman title. At the end, the installers had broken a lot of the drywall around the two of the openings due to forcing the old windows out as opposed to cutting them out carefully. I did not complain, I did not want the installers get in crap, they were nice guys. I'm very handy and repaired it myself. But there was also a problem with six of the window panels; the number of grids in the windows were not consistent, so it looked off balance from the street. Jim said he would fix it, no problem, but it never happened. He never did get back to me. The two different size grids grew on me and I decided I would just let it be. So by this point, I was pleased, but not overjoyed, so I would put them at 3.5 stars at this point.
So then about 18 months later, I call Jim at Gem because we wanted our whole front door system replaced and a window added, something that I had told him about previously and he said he would certainly do it. And i wanted it done quickly as I was now about to sell the house. So I call and left a message for Jim to call me. And another message, and another message and so on and so on... He never called back, was never available. I went there twice - not in, but leave a message with the reception. No response. I'm thinking that he thinks I want those windows with the mistake from before to be exchanged so he does not want to call now.
I told my wife, lets give him one more chance, or we call another company. This last time I had called from my house phone instead of my cell, which has a different name associated to it, and so the reception, who says he is not in, takes my number and info from the call display and says she will have him call me back... But that's not my name on the call display and not my regular number. Well doesn't Jim now call the next day. I asked him to come by the house and he did. He left with his measurements and said he will call me with a quote and some addresses where he installed some doors. I told him we wanted it ASAP. "No, problem." he says...
I never heard from him again. I was not going to chase him anymore, I was done chasing him and he knew we were soon wanting to sell the house. Business must be good. It was a $6,500 job that I presume he was not interested in as he never followed up. We were not even shopping around. He knew we just wanted him to get it done.
Jim if your reading this, I am disappointed in you.
We had a whole new entryway installed without Gem. And now we have bought another house, we are gutting it. Jim, you are missing out on installing three outside doors including 10 foot sliders, 14 inside doors and about 24 windows.
All you had to do was call me back.
And that readers, is bad customer service.