Elektra

Review of Gemtel Green Network

GNE decided to change their IT system so all custo...

GNE decided to change their IT system so all customers were required to re-register and set new passwords. Since then I have been unable to enter meter readings online. I can get into my account, but the system for some peculiar reason requires a nickname for the meter! I've never had this problem with any other energy provider I have used. The helpdesk - or should I say 'unhelp desk' took 7 working days to get back to me only to offer no solution to the problem. So I still can't enter any meter readings. Needless to say I am in the process of switching to another provider as GNE obviously are a] incompetent and b] can't be bothered. don't touch this provider with the proverbial bargepole!