Amy Rooney

Review of Bewleys Hotels

We stayed on new years eve. The electric went off ...

We stayed on new years eve. The electric went off in the bathroom with the trip switch going. Phoned reception and was told someone would be up but no one arrived. My partner ended up climbing on a chair and finding the trip switch. We phoned for room service and received no answer. Reception said that would get restaurant to ring us which they eventually did. We made our order and waiting well over an hour for food which came up wrong and without one of the items. When the waiter returned with the item it was also wrong and we asked him to take it back and we would do without. Informs reception next morning who said money would be refunded back onto card and it wasn't. I made a complaint following this to management who apologized and offered us another stay at a reduced rate. We are yet to confirm a date but the management were prompt in their response which I commend.