Charlie Cutter

Review of Hilton Tucson El Conquistador ...

Being Diamond members, we use Hilton quite a bit. ...

Being Diamond members, we use Hilton quite a bit. THREE TIMES , we were told of the room we requested (it was our anniversary), up to the time we checked in..(room with fireplace and view)...Too long of story but this property did NOTHING to correct mistakes made !!(they offered us a dinner, we already had plans).ZERO customer service, follow up and treating their customers...Hiltons "tag line" is "We will make it right".. THIS hotel doesnt follow that motto...