Jessica Madrid

Review of Bob Rohrman Schaumburg Ford

I am giving the dealership 1 star instead of 0 onl...

I am giving the dealership 1 star instead of 0 only because of Paul our salesman. He truly was a genuine guy who answered all of our questions and concerns. He is not the "typical" salesman that tries to shove a sale down your throat. He thoroughly let us inspect a car and we were so happy with him and the car that we were ready to talk numbers. The experience immediately turned sour as soon as we spoke to Mark, the used car Sales Manager. As another yelp reviewer states, he was not willing to work with us. He states his number upfront and if you can't meet it, it's pretty much game over. I've purchased other vehicles in the past and they at least take the time to run through the numbers and give a little as you as the purchaser do as well. I was prepared with an approved loan and willing to negotiate but Mark never took the time to speak to us. Our "numbers talk" took less than 2 minutes. It seemed like he was in a hurry somewhere because as soon as we walked out the door he was in his car heading out. Terrible salesmanship on Marks behalf. I was very disappointed that they didn't make an effort to make a sale. So if you head over here, I highly recommend Paul Blake but steer clear of Mark. I understand from other yelp reviewers that Ron is a better manager to work with, but unfortunately he was not in today.