Went to GEMS on recommendation of a friend. Ordere...

Went to GEMS on recommendation of a friend. Ordered one repair and one complete new window in early April. They dropped the ball on getting the measurements and therefor production order went in very late. Windows installed in Mid-Aug. Then, against my explicit orders, charged my card for final payment before I inspected the install as I was out of town at the time. Product appears to be good quality but customer service very poor.