The absolute WORST customer service I have ever en...

The absolute WORST customer service I have ever encountered from a retail online store. I've been waiting nearly TWO months for a $61 refund for a pair of leggings I ordered via Instagram that I never received, as the package was lost by the carrier. After over 10 emails to SPANX customer service located in Florida and numerous phone calls I continue to get the run around. I've always felt SPANX was a reputable company however they have lost any future business from me. If I could give 0 stars I would. Beware!