Matt Morris

Review of Software of Excellence

About 12 years ago we decided to change dental sof...

About 12 years ago we decided to change dental software from Advance Dental Software. We look at what was on the market. We looked at SOE and two others. We foolishly decided to go ahead with one of the others because their price was better and seemed to offer the same as SOE. Wow how mistaken were we?! We lasted 3 months with them. It was a disaster. We then changed to SOE and I can honestly say we are so happy with them! The system is very easy to use. We have our telephone system connected to the database so we can see who is calling us. We also have email set up within SOE and we send text message reminders to all our patients a few days before their appointment is due, this we found helps hugely with fail to attends (FTAs). The helpline is great. Always helpful and sort things out for us on the same day. Often whilst we are still on the phone to them. They have very knowledgable people working for them. Recalls are easy to manage. Statistics too. We are and have been very happy with SOE and highly recommend them to all our fellow dentists.