This was by far the worst experience i have ever h...

This was by far the worst experience i have ever had at a dealership. I took my Toyota 4Runner in to have a recall on the airbag fixed. When I called to schedule the appointment, Brandon answered and told me to bring it in at 9:00 the next morning and ask for him when I arrived. Once I arrived their staff had no clue who I was and what was going on. 4 different members of the service department approached me all asking why I was there and I told them Brandon scheduled me an appointment for 9:00. Brandon was nowhere to be found. Each worker went to look for him with no luck. Finally they get me to come in and sign paperwork for my FREE rental car. As soon as pulled out with my rental car not even 5 miles down the road the Tire Pressure light came on. I stopped checked the tire pressure, and it was fine. So I continued. Waited all day for a call saying my vehicle was ready and never received one. So I call them at 5:45 and asked if my car was ready and when they closed. They said as long as I was there by 6:00 they could get my vehicles swapped. I arrived at 5:50 and was met at the front of the lot by a sales associate and was told that they had already left for the day and to just bring my rental back in the morning. I tried to explain that the tire light was on but the pressure was fine. He acted like it wasn t a big deal and Sent me on my way. On the way home I noticed that the car was pulling to the left pretty bad so I pulled over and noticed the tire was losing air pressure. We (husband and I) immediately stopped and put the spare tire on in the sleet and snow on the side of the highway. The next morning when I arrived to return the car, I was approached by Brandon who said he had never had a rental returned on a spare and went to go get someone to help. I explained to them that the tire pressure light came on not even 5 minutes after I left the lot. They preceded to tell me that I would have to pay to have to tire replaced because I signed a waiver saying I was responsible for all damage to the vehicle. He told me he would only make me pay for the new tire ($158 plus tax) not the mount. I was given the opportunity to talk to the manager and I did. He said he had no clue who the sales person was that told me to take the car and bring it back the next morning and made it clear that he wasn t interested in the fact that I was told by a sales associate to bring it back the next morning. They then directed me to the checkout and I was then told my total was $202. I m assuming the still made me pay for the mount of the tire. They rushed me through the whole process only to find out that they were supposed to check 2 recalls and they only checked and fixed one. I took my Toyota to then to fix a recall that was supposed to be free and left there spending over $200. I was very disappointed in the staff and the service. I will Never do business there again and will let anyone know who asks how my experience was.