Alastair Gray

Review of Kia Cars UK Ltd

We are currently leasing a brand new Kia Soul EV t...

We are currently leasing a brand new Kia Soul EV through Kia contract hire. It was rear-ended on the 2nd Oct, went to a Kia approved bodyshop on the 8th Oct and today 21st Oct we were told that the brand new parts supplied to the bodyshop by EMG Kia in Cambridge were delivered in such a damaged state that they are not usable. Replacement parts have been ordered but one crucial part is unavailable. We have been quoted a delivery date of the 24th December. It is unacceptable that a brand new car doesn't have the backup of a sufficient supply of crucial parts to get customers back on the road. Until Kia start to act like a responsible company, there is no way that I could recommend that you have any dealings with them