Well the resort is not too bad, but the front end ...

Well the resort is not too bad, but the front end staff is pathetic.

When we were checking in, the front end associate Jessica was fine for the first 1 minute. I had a query on the total charges that I was about to pay upfront and wanted to have a broad understanding and break-up. She was clueless. I could see a change of reaction on her face. I held on and she was getting very angry about this transaction. She finally said she cannot explain and she will need to call her supervisor. I was ok. This made her almost fume and VERY RUDELY she said it will take a few minutes. Her supervisor came with a fake smile on her face and gave me a broad understanding of the cost, post which I paid up. Post that in a very un welcoming and rude way she handed over the keys. Horrible experience. I a frequent traveller and surely this had been my worst frontend experience

The resort is running a campaign, "U Matter".... Hahaha... Surely a big joke...