Andre Milciukas

Review of PetFirst Healthcare

We adopted a dog from a local shelter and received...

We adopted a dog from a local shelter and received a 30 day policy from PetFirst. A couple of days after we got him we noticed he was limping. I immediately took him to my local vet and then called PetFirst to asked if we could use the policy for a consultation with an orthopedic surgeon as suggested by my vet. They were very nice and confirmed that it was covered by the 30 day policy. They also convinced me to buy a new policy for when the 30 days passed, assuring that the coverage would get carried over to the new policy. We took him and the bill was over $600 for xrays. I sent all the documentation with the claim and IT GOT DENIED! When I asked for explanation they said that I needed to wait 6 months for orthopedic claims, even though the policy only lasts for 30 days. This means orthopedic claims would never be covered on this policy and they lied about it to sell me a new policy. I am very disappointed with their work ethic. This is ultimately hurting the animal since we cannot proceed with his treatment and he is in pain. I WOULD NOT RECOMMEND!

Update after 2 weeks: no one has contacted me to talk about this as they stated on the response below.