4 years ago
I live in Etown, about an hour's drive away from C...
I live in Etown, about an hour's drive away from Clarksville. I called (the owner?) a couple of times about a Ludwig kit that I had seen online.
First call was a Saturday before the time they listed as closing on their website. I got a machine and selected the option to get service as I had a general questions about their store hours and their Ludwig lineup. I didn't call their sales line as I didn't intend to buy and had just a general question. No answer, straight to machine. I called back and pressed the option for sales - IMMEDIATE PICKUP!!! I asked my questions, he answered them. I was told Ludwigs are in stock and that I could come up and try them. Okay.
In the middle of last week I called ahead (with cash in my pocket) to make sure that the store would be open last Saturday. The owner answered and said yes, that he would be there until 4:00 p.m. on Saturday. He also tried a bait and switch regarding Mapex drums over the Ludwigs I wanted. Even though the Ludwigs were listed on their website as "in stock," the guy said that they were actually at another store, but that if I really wanted them, he could get them. The drums were Centennials, which Ludwig says are not available in the U.S., but I thought what the heck, if he can get them, I would look at his hardware and pound on his drums. But you guessed it - I arrived at 1:30 p.m. and the store was locked up tight as a drum (LOL). No sign on the door, nothing.
I will never communicate with this sorry excuse for a businessman again. First the bait and switch attempt, then the no-show after an hour's drive. Do yourself a favor, cross the river into Louisville and shop at any other store except for Mom's (see my other review of their outfit).
Bottom line: I am looking to drop quite a bit of hard earned cash on a drum set and hardware. I expect at least a modicum of professional customer service, which is sorely lacking at The Music Store.