went in there to try to order a drumkit and felt mocked at the fact that I even asked! Didnt have the setup i wanted and they were trying hard to convince me to order a different one THAT DAY. Didnt call me back the day the day they said they would, found WAYYYY better deal online. If you are interested in knock off drums and guitars, then this is the place for you. Im not saying they dont work hard, but not great customer service. they care more about getting a sale
Start collecting reviews today
Claim your business to immediately update business information, respond to reviews, and more!
This guy is a rip off. Sold me a guitar for $330..buys it back from me 7 months later telling me its worth $150, gives me $90 claiming he needed to make a profit, .then resells it for almost $200.
The people who work here have been very helpful and friendly when I come in. They also know what they re doing and what is what because I never know the names of what items I m looking for but I can describe it and they can find the exact product that fits what I am looking for.
Guys were great, super professional and personable. I bought a Ludwig Signet from them and they helped me great a super deal! Part of the deal included a tom mount for my kit and Ludwig forgot to send it. I called the store on Saturday and they called me back on Monday with everything taken care of. They went above and beyond for me!
Came here a couple days ago for the second day in a row, was really considering purchasing a guitar i liked from this store. Price was fair guitar was nice. I had brought my friend in to see what he thought of the instrument. 2 minutes into to playing the guy from the counter comes in(he recognized me from the other day) and made it clear that if i was not going to buy anything i had no buissnes playing the guitars. Now i probably would have bought that guitar and maybe even that day but due to that i can say i will never buy a single thing from here.
Greg and his crew are awesome. Great selection, prices are very reasonable and they are knowledgeable and helpful. They listen to you. Nice not worrying about trying to sell you more than you want or something you don't need
I shop here several times a year and every time I walk out with something new. Greg is a great guy and has never been pushy or impatient . The guys in the shop are very helpful as well.
In keeping with the theme of this place...poor customer service. Was completely ignored until it was time to leave. Too bad...lots of nice things there..
We've had mostly good experiences here. It's great to have the shop in the neighborhood! The people have always been friendly and helpful to me. My son loves to go hang out there and talk music. He's gotten good deals on good products. He would give 5 stars but he's never been to another shop and he loves his friends there. They take care of him. I can't speak to the service because we've not had anything serviced here thus the 4 stars to keep it real. I'm reviewing because I appreciate the shop, and my son, Austyn asked me to! Quentin has good hair as well.
The customer service is absolutely amazing! They went out of their way to find some custom items for me as well as the kit I ordered. Can t recommend them enough. Five huge stars!!!
I actually came in to purchase a mic adapter for one of my studios. I was told that adapters don't exist in the size that I frequently use in my studios (and purchased at guitar center immediately after leaving) argued with over the fact that I didn't need a mic clip or the female adapters found in the thread of said mic clip. Your records SHOULD indicate that I have been frequenting the music store since it first opened. I regularly recommended your store to my clients but my confrontation with what I believe was the owner simply won't allow me to do so any longer. I have taken my business elsewhere.
I think this was a great store. I called to ask if they had any Clarinets. They said they didn't but gave me info of when they will have them and the prices. The guy I talked to was very genourous. I believe his name was Brad
I came in to get my guitar (floyd rose style trem) restrung. The guy working on guitars acted nervous and wanted to see if it was "anything crazy". He stared at it for a minute and said that would be $80. I couldn't believe it. It's a $20 to $30 job anywhere else. I asked of that's what he normally charges (in disbelief) and he said yes. He said he's been doing this for 18 years. Wow. What a crock!!
I live in Etown, about an hour's drive away from Clarksville. I called (the owner?) a couple of times about a Ludwig kit that I had seen online.
First call was a Saturday before the time they listed as closing on their website. I got a machine and selected the option to get service as I had a general questions about their store hours and their Ludwig lineup. I didn't call their sales line as I didn't intend to buy and had just a general question. No answer, straight to machine. I called back and pressed the option for sales - IMMEDIATE PICKUP!!! I asked my questions, he answered them. I was told Ludwigs are in stock and that I could come up and try them. Okay.
In the middle of last week I called ahead (with cash in my pocket) to make sure that the store would be open last Saturday. The owner answered and said yes, that he would be there until 4:00 p.m. on Saturday. He also tried a bait and switch regarding Mapex drums over the Ludwigs I wanted. Even though the Ludwigs were listed on their website as "in stock," the guy said that they were actually at another store, but that if I really wanted them, he could get them. The drums were Centennials, which Ludwig says are not available in the U.S., but I thought what the heck, if he can get them, I would look at his hardware and pound on his drums. But you guessed it - I arrived at 1:30 p.m. and the store was locked up tight as a drum (LOL). No sign on the door, nothing.
I will never communicate with this sorry excuse for a businessman again. First the bait and switch attempt, then the no-show after an hour's drive. Do yourself a favor, cross the river into Louisville and shop at any other store except for Mom's (see my other review of their outfit).
Bottom line: I am looking to drop quite a bit of hard earned cash on a drum set and hardware. I expect at least a modicum of professional customer service, which is sorely lacking at The Music Store.
They think they know it all, but they don't. Customer service was very poor. Sales staff was very rude. As a professional musician, I will never return to this store.
Today i walked in with a particular guitar amplifier in mind but the kind staff didn't hesitate to question my needs as to what i expected to accomplish. They're incredibly knowledgeable and steered me in an alternate direction to fill my needs and saved me money. Was a complete win. Thank you gentlemen.
The Greg guy thought he could rip me off. Offered me 25$ for my Line 6 spider 3 amp LOL. So I went outside and sold it to the first person that walked out of his shop for $150, thanks Greg! And to think I was about to take $30 for it... I'm blessed. I'll let all my friends know that there is nothing but overpriced junk there. They have washburn acoustics which are nice, but mark up is too high since there are like 10 music stores in the area.
These guys rock! Obviously no pun intended they helped me order a drum and got it 2 days later, they then helped point me in the right direction of some accessories. I ll be back!!!
DON'T BUY HERE!!! I ordered a cymbal online and they sent me the WRONG product. Worse: the cymbal was BENT!! Even worse: the store DID NOT substitute the cymbal and DID NOT refund me for the high taxes that I had to pay for the Customs (I live in Brazil)... I was totally CHEATED!! They certainly had this spoiled cymbal and thought "let's get rid of this sending it to South America... The dumb buyer will not can do nothing, anyway! Whom will he complain, the President?"
Real working Musicians!!!! Online at Drummersuperstore.com available sometimes 7 days a week, but atLEAST 6!!!! Live Chat, Toll Free, In person, Email - So many ways to shop!! Follow on Instagram, Twitter, Facebook!!!
drummersuperstore.com
