so i'm a current holder of accc insurance and i ju...

so i'm a current holder of accc insurance and i just want anyone who's thinking about getting insured through this company to understand what they are truly like. i also want to point out before i start that when you call and the automated machine says your a valued customer that's a lie. so im posting this during the covid-19 pandemic . right now i am one of the millions of people who has lost their job . even worse i was put on furlough so i cant even collect unemployment. fun right? well accc was so gracious to give me a 10 day extension i guess they forgot that it takes more than 10 days to find a new job and get paid... anyway so the first time i called they said not to worry about paying my insurance. then i started getting the letters. even though they said not to worry about it (this was in march)... so i got one that said they were going to cancel my policy i'm like... what that's not what your employee said. so i called . and at this point is april 23 my next payment is tomorrow. i paid the 230 i didn't know i had to pay and now another 230 is due tomorrow. so i called and was like whats going on and asked for a manager because the employee wasn't helpful . she told me there were no managers available... so i hung up and called right back. the next lady i talked to transferred me directly to a manager... ok so now im being lied to. then the manager was saying i understand your situation but our policy blah blah. like no obviously you don't understand. so i asked for her manager. the managers manager. and it went straight to voicemail. so i left my name and number. its been an hour and he still hasn't called back. like i get that you have to get some money but considering insurance companies are making 2 billion dollars extra in profit a month because nobody's driving and considering other insurance companies are actually giving their customers money back because they know its wrong to take and profit off the backs of people who are literally starving i think accc at the very least could lower peoples payments. i just want everyone to know how this company treats their clients during crisis. its pretty pathetic . also some of the companies that have given money back to their clients are, geico, farmers insurance, allstate, liberty mutual, nationwide, progressive, state farm, usaa, and many more. just giving you guys some options. also @ ACCC this is why you will never be a major company