Robert Popek

Review of Colonial Hyundai

OWNERS BEWARE -

OWNERS BEWARE -
We bought a 2017 Sonata from Colonial Hyundai and have had a few oil changes and inspections done there for the Sonata and my Mazda CX-5. I use Mobil 1 oil and WIX oil filters in my cars and supply both whenever I have oil changes. I had both cars in for oil changes in late January, and the service QUALITY was offensive - a SOLID ZERO.

Mazda CX-5
Colonial completed the oil change, but on my drive home I realized that they hadn't returned the unused oil from the 6-pack of oil that I provided. I checked the dipstick and found that their mechanic filled the engine with 6 quarts of oil instead of the 4.5 quarts that should have been used... overfilling with 33% excess oil is dangerous for the engine! I returned the car and they drained the oil and put in the required 4.5 quarts. The mechanic slopped oil all over the engine cover (see picture), so I will remove cover and clean up his mess.

Sonata
They completed the oil change and inspection, and suggested changing the engine and cabin air filters; they also said that a field mouse had built a nest in the air intake housing. I told them that I would buy and install the filters myself, and they agreed to clean out nest and debris from the air intake housing since the filter had already been removed.

I removed the old engine air filter today and found that the huge mouse nest was still there, so rather than vacuum and remove the debris (see picture) as agreed, the Colonial mechanic just reinstalled the old filter. With the size of the nest, very likely that he didn't push all of debris to the inlet side of filter, and I suspect that some of the debris was sucked into the engine. I cleaned up the mess and installed new filter today.

Bottom line - OWNERS BEWARE
An abundance of incompetence and no apparent oversight for the shoddy service work performed there. This disregard for customer property seems to be a common theme at Colonial, and they have lost my trust and future business.