Shocking, pathetic service. Attended the hotel las...

Shocking, pathetic service. Attended the hotel last week to purchase a Gift Card and was told the front desk was too busy to serve me and I would have to come back tomorrow. One other customer was there at the time. I asked if the Desk Clerk could check again with the Duty Manager. He did and it was repeated, 'We are too busy. Please leave your details and come back after lunch tomorrow.' Stupidly, I left my details and returned the next day at 2.00pm only to be told nothing had been prepared for me but 'it will only take 5 minutes' to get you a voucher now. I have sent two emails to the General Manager, Mr Fredrick Arul, and he has not bothered to even acknowledge either communication let alone answer questions I asked about the pathetic treatment I received. I retrieved my details, said I had no desire to do business with the Hyatt and, today, went to the Hotel Realm where I was attended to immediately by the delightful Nicky who prepared my voucher immediately, offered me a coffee whilst I waited and even gift wrapped the voucher for me. If you want hotel service in Canberra, go to the Realm and forget the Hyatt.