Jessica Beesley

Review of Gemtel Green Network

Absolutely shocking service do not use this compan...

Absolutely shocking service do not use this company! We moved into a property which was supplied by green network energy, we changed suppliers immediately and received a bill for the period in-between the switch. The bill was paid swiftly to green network as requested with the reference number on the letter. I then received another letter to say I had not paid the bill and to contact them which I did, I spoke to a very unhelpful man who advised me to send a bank statement showing my payment had been made, I was not comfortable sending a bank statement as this is their error to not be able to find my payment in their obviously poor system. The gentleman then advised they would locate my payment with the reference number in their accounts. Three weeks later I received a threatening letter to advise they will be putting a debt collection agency in place if I do not pay the bill. Yet again I call to advise payment has been made, the lady said I could not speak to a superior or manager as I was not a customer!! I have filed a complaint with the company as their systems are obviously as poor as their staff, their only solution was for me to send a bank statement showing payment. Avoid this company at all costs, the most unhelpful employees and inept advice and customer service.