I had a package delivered to me with my name and r...

I had a package delivered to me with my name and room. The package got opened and lost some part of the package, they throw away the box and they didn't even allowed me to sign that I received the package which is strange. I also saw another guest arrived and it was raining, he have reserved and pay in advance the hotel but the hotel only discovered in that moment that it was full and would transfer to another hotel some blocks away