Elizabeth Lyman Jensen

Review of Larry H. Miller Toyota

We had an appointment to get a recall taken care o...

We had an appointment to get a recall taken care of. All that needed to happen was a software update. They didn't even have to take out anything or replace any parts. It should have taken a half hour at most, My husband has been there for 3 hours now and there's no end in sight. What is the point of having an appointment if it's really just first come first serve! If we'd known that an appointment really meant that the car would be there all day until they got around to it, we could have made other arrangements, but we assumed that an appointment meant that we would be taken care of when we arrived (or soon thereafter). If they knew that they wouldn't be able to take care of the car when he arrived, it would have been courteous for them to have told him in advance so we could plan accordingly. Additionally, when there were problems that slowed things down, they didn't keep him informed. When he finally went to ask what was going on, they told him there had been computer problems (but had felt no need to tell him until he asked).
Update: And to finish off this ridiculous visit, they finished the car and now they can't figure out where they put it, so he's still there waiting for them to locate his car so he can leave.
Additional update: Nevermind, they not only can't find the vehicle, they actually aren't done working on it because they're still having computer problems, so after 4 hours of waiting, they're giving us a loaner vehicle and we will have to go pick up our car another day. If I could give negative stars, I would.