robyn bozych

Review of Bob Rohrman Schaumburg Ford

After searching several months for a specific styl...

After searching several months for a specific style and color of a ford escape, I came across Bob Rohrman in Schaumburg on the internet. It seemed like this was the only dealer that had the exact car I was looking for. Due to my work schedule, I knew I could not get there for a week to see the car I was interested in. I called Schaumburg Ford, and spoke to Ismael Pacheco, one of the sales associates, and expressed my interest in the suv. I had a million questions to ask him and he was able to provide me with every truthful answer. He even physically went out on the lot to touch the car to make sure the one I wanted was there. I kept in contact with Ismael for the whole week. He'd call everyday to tell me the car was still there. He was easy to talk to, never once did I feel like he was pressuring me in any way. The night before I was able to come in he took the keys to the car home with him so that he'd have them first thing in the morning when I came in. He knew I was pressed for time the day I came in because I needed to get back to work at 2pm. He met me at the dealer that morning and worked so efficently the day I bought my suv. Never once did I feel rushed, or pressured. I was able to test drive the car, get all the paper work signed, trade in my old car, and have my new suv washed and detailed all within 3 hours. He assured me the day before that he could make all of that happen which he did.Prior to buying the car, I had been to over 5 dealers and never received the type of service I did at Schaumburg Ford. The following day Ismael even called me to make sure I didnt have any questions with my new suv. My experience was great with Schaumburg Ford and I will continue to recommend both the dealer and Ismael to friends and family!