Ali Assad Review of GEM Windows & Doors
I ordered exterior doors and paid the full amount ...
I ordered exterior doors and paid the full amount in advance. The doors arrived two weeks late and with a wrong color grid. I was told that the glass would be replaced but that it was best to go ahead and install the doors as is. I followed the instruction, and almost SIX weeks later, I followed up on my order and was told that the glass was ready, so they were just waiting for delivery. During the following THREE weeks I was on the phone and going to the store, back and forth, trying to get my doors finally delivered. During my last trip to the store, the glass was already sitting in their truck, and after that it still took TEN MORE days for them to be finally delivered and installed.
During this whole process, every time I called I was told I would get a call back - that never happened.
I had never dealt with such a slow and inefficient service. None of what was promised to me was delivered on time. I am highly disappointed in my dealings with this company. I definitely don't recommend it to anyone!
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