Nicole Sakhleh

Review of Sandals Royal Bahamian

My husband and I just visited the Royal Bahamian f...

My husband and I just visited the Royal Bahamian for our "babymoon", and it was unfortunately a terrible experience. The worst part of the trip was the theft from our room safe. A diamond cross necklace was stolen from the in room safe. The hotel management essentially accused us of lying. When we demanded an investigation, the hotel never followed up with us. We had to chase around management after 36 hours of not getting a response. Again, we were not taken seriously. We asked that the police be called so we could make a proper theft report since the hotel was not being accommodating at all. After doing some online research, it became obvious we were not the first victims to have a theft from our room safe.

In addition, we were not able to use our balcony all week. This was apparently the time chosen to repaint the outside of the resort. There were painters on our balcony everyday and the fumes were obnoxious (not great for a pregnant lady). We called the concierge desk on more than one occasion to ask that the painting be postponed until after we leave, but the call went unanswered. After letting the phone ring for over a minute with no one answering, we gave up.

Lastly, we arrived on a Sunday afternoon and apparently that is too late to make reservations for the week. We were either not able to get reservations at all, or we had to wait until 930p for a table. Once we were finally able to have dinner, we were very disappointed with the quality of food. We actually walked across the street to get a Dominos pizza just so we could have a decent dinner.

Given the cost of the vacation, I expected the rooms to be safe without having to worry about theft from our safe. The way the theft was handled was very inappropriate and disappointing. Aside from offending us, they did absolutely nothing to resolve our complaint. The lack of service and poor quality of food was not acceptable. Needless to say, we will never return to a Sandals again. Spend your money somewhere else!