Kris Christianson

Review of Saris Cycling Group

Not happy . Paid over 550 for a single bike tray ...

Not happy . Paid over 550 for a single bike tray style for my daughters bike to take to college. First it came with loose hardware I had to tighten . She was gone for about 2 weeks traveling and on the last 10 miles thanks god the tray hardware broke and the tray fell off dropping the bike, a older man saw it happen and had a bungee cord and was able to help her get it held up to get it home. Contacted the online seller who said it was a saris issue. I understand covid deal but no response to email for a week then called ,another week and I got a response sending hardware for me to fix. I did receive it but not everything needed to fix so still waiting. I do like the simple ness of use is the main reason I went with it. They need to make things about 5 times stronger than needed the country s highways and roads are brutal.