jon stevens

Review of The Good Guys

This is the third time I have gone there and asked...

This is the third time I have gone there and asked for them to match a price from another major retailer only to be told that because it's on sale they don't have to do it. They are close to me so easiest to go there first. I don't really care that they don't match the price as they can charge what they like, but the way the staff act is rude and obnoxious. They advertise that you should come in and ask for their best price and that they will not be beaten and yet when you do you are treated as if you a scab. I am sick of our department stores complaining about people shopping online when you go in there and the customer service is slow, rude and often full of false information. With sales staff like this it's no wonder retail sales are struggling yet they still make no effort at customer service. I have always tried to support local stores but in this case I think I will buy from an Australian based online retailer who advertise for 30% less than his best price. I will not ever walk back into that store again. Would prefer to give them zero stars.