Do not use this insurance company. The claim proce...

Do not use this insurance company. The claim process is ridiculous. You must submit 12 months of vet records (which is clearly unusual based on my vet's response to the request).

As an MD myself, I am extremely concerned with the knowledge base of their staff. It is clear that they have no concept of disease states or pathophysiology and are passing judgement on claims based on inferences rather than facts.

Furthermore, I am concerned about the business ethics of the company. To write a review on their company page, you must give several identifying facts about yourself, and your review is not posted until it is "reviewed by staff." This raises serious red flags as their website rating is nearly 5 stars, but their Facebook rating is around 2.

I would not recommend this company at all, and I will be taking my business elsewhere.