Dennis Hooper

Review of Landers McLarty Chrysler Dodge...

My experience at Landers was much more than I expe...

My experience at Landers was much more than I expected.
I expect business personnel to be polite, courteous, helpful. The business wants something from me so it is to their advantage to be nice. When the money has been spent, you typically don't matter anymore so the kindness disappears.

First....I couldn't have been more impressed with Ned, my salesman, as I was shopping for a used vehicle. Spending only a few minutes with him gave me reason to be grateful that he was helping me with the selection. He was not just helpful, more so, he was patient with me as I asked many questions. Without asking, he gave me a printout of all the documentation regarding features and maintenance records for the vehicle I decided on. I don't meet many people I feel I can trust as soon as I did with him. Great experience...Thanks Ned!
Second....The finance manager, Franky was also a pleasure to work with. He made the process much less stressful than any of my previous experiences. Thanks Franky!
Third....Less than 13 hours after I left the dealership I had a critical need for assistance with my purchase. Something was horribly wrong. I called Landers for help not really expecting any. Based on my 60+ years of, "I'm sorry sir. You purchased a vehicle with NO Warranty sir so there is nothing I can do for you". Have a good day. Goodbye". Just the opposite happened. I was treated by Matt, the "Service Director", as though I was the most important person he had ever had the privilege of helping. He immediately attempted to resolved my problem personally and spent better than a half hour walking me through different steps to resolve the problem....He succeeded. He invited me to call him anytime in the future if I ever needed any help. I reminded him I was a used car buyer and he repeated, "Call me if you ever need any help".
Thanks Matt!!!

Last.... I purchased a new car form another dealership three years ago. After they got my money, my car and I (yes, my car) were treated so poorly at that dealership that I stopped taking it back to them for anything. I live 2 hours away from this dealership, but I will turn to Landers McLarty Dodge Chrysler Jeep Ram first as I need to replace my automobiles. I will start with Ned!

Thanks to everyone that helped me (phone operators and others that got me to the right people)!