Annabel Eads

Review of Crystal Clear Concepts

I would like to give Crystal Clear 5 stars for the...

I would like to give Crystal Clear 5 stars for the gentleman who came out to explain the system and the benefits of having clean water. So far the system is working well and the maintenance is easy, we have had to replace the salt once in almost 3 months.

I gave the review 1 star for the extreme lack of customer service. We were promised a promotional 4 year subscription (for a family of 4) to Pure and Gentle, but it has be almost three months and we have not received anything we were promised we would receive in about 3 weeks. I have tried calling Crystal Clear several times leaving voice mails that have not been returned. We are now considering dropping the service completely because no one has returned our calls. At this point I would like to have Crystal Clear come pick up the system and we can purchase a similar system from Culligan or whoever else, BUT CRYSTAL CLEAR WON'T RETURN MY CALLS.