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Review of Bob Rohrman Schaumburg Ford

This is a 2 part review...Part 1, we purchased our...

This is a 2 part review...Part 1, we purchased our Ford Edge LTD 2011 w/38000 miles back in October of 2014. Great experience, they didn't run our credit into the ground by pulling a million inquiries from a dozen banks like most dealerships do. It was one time and paperwork went fairly quickly. We purchased an extended warranty as well. Since then we've had absolutely NO issues with our vehicle other than the regular change tires and brakes. On to Part 2, our liftgate had some issues and a few other things so we took it in for repairs. Found out that the warranty didn't cover anything other than the gate repair. Sam, the manager was AMAZING!!!! He took care of all of our issues and rectified the situation. He passed us on to his service dept manager Dennis who was just as amazing and very professional. They gave us a brand new loaner and fixed all our issues in 24hrs. Top notch service!!! They went above and beyond. Highly recommend purchasing a vehicle from this dealer or repairing your vehicle there. You won't regret it. Thanks again Sam and Dennis!!!!