Kate N

Review of Couran Cove Island Resort

Booked 2 nights away here via a third party bookin...

Booked 2 nights away here via a third party booking agent for my partners birthday weekend...I don't know where to start!!!

On day of arrival told by Mariner's Cove Marina 'No overnight parking' despite resorts confirmation email and phone call saying we could, we then called resort and were told to park on a side street, couldn't find so called side street so ended up parking in unsecured public car park out in the open near busy gold coast road offering no security or protection...really???
Finally get to resort, ok I am sure it was exactly that (a resort) back in the day but now days it feels like a former glory of itself with the grounds unkempt, the rooms very much need attention and a LOT of rooms very scattered all over the place a great distance from anything that would be a problem for elderly people or disabled people to access, the board walks are that old and have chunks of wood missing out of them so badly that they have signs everywhere warning you to wear shoes, no sight of staff wandering around in a friendly manner to interact with guests or at the activity areas to offer assistance, the food in the restaurant was nice on our first night but overcooked and very average on the second night, we felt considering the rest of the resort the prices didn't reflect the quality and were overpriced.
The linen in our room was marked, I won't say too much...but the next guests don't pay to see it. Absolutely no visitor information compendium in the room for guests to read about resort features or activities, and no phones in the rooms for guests to contact reception. The day spa was closed - so that wasn't an option.
Ducks swimming in the pool - which is fine if they weren't also pooping in there.
Sunset beach was a gorgeous place to walk the long walk to, that staff told us about to go and enjoy a drink at the bar there and watch the sunset...if the bar was open!
On a good note, the staff were friendly and always really pleasant to deal with.
Would I recommend to others...no, will we be back...no.