Erin Marqua

Review of Hilton Riverside/Hyatt Regency...

I reported the bud bugs on the last night of our s...

I reported the bud bugs on the last night of our stay after finding a bug in our bed. I was bitten all over my body. Luckily my infant son was not because he sleeps in a sleep sack and was protected. After I told management they called security, we went to the room where they inspected and found many bugs in the box springs. Security filed a report, took photos of my bites, and moved us to another room since all of our belongings were being sent to an oven to be decontaminated. The manager thought she would offer me one free night. I told her that was ludicrous and we got the entire stay for free. I am writing the hotel because I had to go to the doctor to get the weepy ones checked out and they gave me medicine that I had to pay for. I missed my work convention that we paid for and the reason I was at that hotel. This was an upgraded executive suite at the Hilton. When they pulled the sheets up there is a date that the house keepers mark on them and they were not up to date. This shows that this hotel did not do what they were supposed to do and I was the one who got bit because of it. Terrible stay- stay elsewhere!