I brought back an injured pigeon to be treated in ...

I brought back an injured pigeon to be treated in the center which takes care of wild animals, like pigeons, etc. The service has always been open 24 hours a day, on the website it says the same thing and if you call no one don't tell yourself that it now closes at 6 p.m. and the service starts at 10 a.m. Staff at the reception rude and without any empathy. They say no one can open the door next to the reception to drop off the injured animal. Fortunately a young girl came out and I asked her if she worked there. She said yes, I explained the situation to her, and she said "don't worry, I'll take care of it, I'm working exactly where you should drop the injured animal". I thank her very much for her kindness and empathy, on the other hand the two gentlemen at the reception really not professional and no desire to help.
If you work in a vet school or less you have to show respect for animals that need help.
cordially