Oh my gosh this hotel is a mess.

Oh my gosh this hotel is a mess.

When waiting for my turn in the reception, I checked room costs for same day I had booked for 319 , and now it only cost 179 . Told them that I'd like to have it at the going rate and after few minutes in the back room, they said there are no rooms available with that price?! I then went through the online booking system until I could've paid the room and showed them my cell phone. Again to back room and after a while they said they can lower the price to 179 PLUS breakfast (so suddenly there were rooms available). I then showed my phone again that the 179 does include the breakfast as well. Finally they agreed to use the correct price for the room, and I ended up getting the exact same room type I originally booked.

Also had to authorize my card twice, first when arriving before room was ready and then again when fetching the key after room was ready as they had lost the original checkin papers.

When arriving at the room, there was wet towel laying outside beside our door.

View from the family DELUXE room was 3 meters to a brick wall. Room was UNDERGROUND on floor 0. Room itself was clean and comfortable.

Over night it was hot as h*ll as there is no A/C and the windows cannot even be opened more than few centimeters.

This was a family room, yet there were only 2 drinking glasses and 2 towels (found one extra towel from the "extra towels" drawer.

Last surprise was the breakfast during which the A/C device on top of few tables (ours included) first started to drop water around and on top of us. Before we even realized there came chunks of snow pouring down on our table and the table next to us. But I already had given 1 star for our visit so this was just a little bit of excitement to otherwise serene hotel breakfast.

Staff was friendly and polite and I feel like they're doing their best to cover up the poor management or lack of processes.