Valeria Calero-Suarez

Review of Chateau on the Lake Resort, Sp...

I am not sure of the entire resort's condition, bu...

I am not sure of the entire resort's condition, but we were in room 521, very poor maintenance to say the least... peeling wallpaper, mildew stains in the bath tile and ceiling, the bathtub was almost brown from previous guests dirt or dead skin (chlorine beach or CLR should work), the bathroom mirror was full of dust as well as dirty carpet under the desk and bed. In the five days we were there, housekeeper 'forgot' to replenish water, toilet paper, tissues, or toiletries EVERYDAY.
We encountered a couple of wait staff at the grill that acted as if we were 'bothering' them, service was slow and or lacking urgency..
They call it a smoke-free hotel but they allow smoking as long as you are right outside the lobby. It was impossible to enjoy the views from the balcony right outside. Too many other areas all around the resort were also in need of repair or basic maintenance: peeling paint, dirty bathroom by indoor pool, loose handrails going down to tennis courts, etc., etc. .
They charge you an additional $25 per day, resort fee to include:internet, local calls and a couple other things, but the wi-fi service was very poor in the room and non-existent outside by the pool and grounds or in the meeting room areas.
Concierge and bellstaff were welcoming and helpful.