Emily Averill

Review of Quaaout Lodge

The lodge is in a beautiful, peaceful location. Ho...

The lodge is in a beautiful, peaceful location. However, we were a bit disappointed with the customer service... We arrived on Valentine's day (the day after the Family day long weekend) and were told to leave and come back several times because our room wasn't ready until about 5. We felt shooed out and didn't really know where to go or what to do considering the location... We were also sad because the pool was cold and the "hot" tub was luke-warm. When we asked for pool towels at the front they told us to find them in the pool, we went in and couldn't find any and they weren't brought down so we took our room towels down (which the staff was quick to mention was wrong when they saw us). It was also kind of annoying they kept texting us during our stay. We got pestered by the front door staff a couple times because they thought we were carrying beers around even though we had cans of bubbly water lol...
I'd like to say though that the restaurant was amazing, delicious food and quick service! It was also really cool there was a man who showed us archery. He was super friendly and nice.