Candice

Review of Autobarn Mazda - Evanston,IL

My whole experience at Autobarn has been smooth an...

My whole experience at Autobarn has been smooth and flawless. I purchased a used Honda last January. The car initially was having a hard time starting so I asked my dealer, Hector Santiago (he is amazing!!!) if they would replace the battery. No problem, he took care of it. I was out the door with the car within a few hours. They definitely try to add on items, I did buy an add on for the paint protection as well as car maintenance on the engine, but they do get overwhelming when the dealer is offering and then the finance guy has more to offer when you get upstairs. Overall my experience purchasing the car was nothing but positive. They work hard to get you financed at a good rate and a car at the right price. I felt Hector was my personal shopper, looking out for my best, not pushy or trying to oversell.

I'm doing two reviews in one, this part is for service. This winter was rough and I threw my alignment off with a few potholes. I decided it was time to have it fixed this past week. I took the car in to be washed (part of the perks-free car washes for life) and asked if they worked on Honda's. Chris Matys was able to get my car in that day. He's usually the one I see when dropping off my car to be washed and is always friendly! I was expecting to have to make an appointment, rather I picked my car up in a couple of hours and was ready to finish my day. Super fast and the job was well done. I definitely recommend this dealership, prices were more than reasonable and customer service is outstanding!