Jennifer Nakata

Review of Cheyenne Mountain Resort

What a downturn in recent years!! We had two amazi...

What a downturn in recent years!! We had two amazing stays in 2013 and 2015 and thus desired to return recently. If you want a straight answer about rates currently, however - don't expect one. Two separate calls within 2 days yielded 2 different quotes with a difference of $2,000+ (for the same exact room, mind you). Only explanation I could get was "rates fluctuate." I requested to speak to a manager, was refused, and then after leaving my contact info for a return call NEVER received a call back. The views are great, but customer service is HORRIBLE recently. Not good business to ignore issues. We found somewhere else to stay, needless to say.