The ER lost my friend's purse with $500 cash and a...

The ER lost my friend's purse with $500 cash and all the credit cards and everything in it and they still have not come up with it! Absolutely ridiculous! It has been 4 days and she has not even received a complimentary phone call! She made a police report in the parking lot before we left the property next morning. Her O2 stat was at 79% when I went and checked on her right before 10 PM. I rolled her on her back and placed her purse underneath her knees. When came back they sent me to room 3 in the ER and when I got there she was not in her bed. There was no nurse at the station so I had to find one and when I did they told me he had been admitted and that's all they would tell me. When we arrived there was a gentleman at the ER station that was upset because his mother's belongings had been misplaced and nobody knew anything about anything! And then my friend's purse gets stolen from underneath her legs 2 hours later! They took advantage of an elderly lady that was due to low oxygen! I believe my friend has a right to sue!