Dorothy Johnson

Review of Chateau on the Lake Resort, Sp...

I just made reservations with Chateau on the Lake ...

I just made reservations with Chateau on the Lake Resort booked Mountain View Ambassador King Suites for Oct 15 thru 20th 2017 for a much needed get away with spouse. Let's just say, I wasn't impressed with Janice who handle my reservation . I was told you pay for first night $229.90 in advance which was no problem. Janice supposely put in request for balcony and extra towels (please note requests wasn't on paperwork email to me8 ( ) Janice took my information then stated my card was declined. She informed I had 24 hrs to reply. I immediately phone my credit card company upon finding out card was decline because amount which I was told $229. 90 wasn't amount taking off by Chateau .Instead $310.90 was amount Chateau requested. I HAD THIS SAME PROBLEM LAST YEAR IN HOT SPRINGS STAYBRIDGE SUITES.For this reason i use debit card only. I immediately called Chateau and spoke with Janice. Her reply was, "oh sorry I put in wrong amount ". My reply was, I hope this isn't a sign of how my stay is going to end up.Of course her reply was, oh no Ms. Johnson. After discussing this ordeal with my husband. Next day I phone Chateau just to see what type of response I would get .I spoke with Kimberly, and requested lounge chair or some type of comfortable chair for husband. I know every room have different types of chairs Kimberly reply was we do not have lounge chairs in our rooms. My reply was, I just saw one listed on your site for Lakefront room. Kimberly then replied, let me check with the engineer. I replied, didn't know engineers worked on Sat. Kimberly replied, we do on Saturday. Put me on hold, she later stated our housekeeper says we can't take chairs from other area. My reply, I thought you were contacting engineer? Kimberly was like, ohhh he didn't answer. My reply was thank you goodbye. I'm spending over 1,000 for what? This is a time when you shouldn't have to worry about anything. I would appreciate a phone call or email from management to maybe remove this bad vibe I'm getting from your establishment. I'm definitely having second thoughts. Dorothy Johnson