Just awful we arrived at 930am I had made 3 attemp...

Just awful we arrived at 930am I had made 3 attempts to secure early check in through email phone call etc as this was business trip. Promised 1pm checked achecked throughout the day , 3pm comes no room still. Alex at front desk unapologetic terrible customer service. Management needs to look at how this individual runs front desk. I travel all the time so unbelievable no sense of urgency or concern for customers. Will never stay here again and will notify my corporate office to book elsewhere